All VoIP Providers Not Created Equal

Price

Getting the most obvious feature out of the way, different services offer different price points. Before considering any other options, figuring out what price range one is willing to work with is first and foremost in searching for the correct VoIP service. Many providers offer identical or similar services for less than their competitors, so it is ideal to be vigilant in this regard.

Customer Service

This section could also be called “reliability” but the focus will be cast on how services handle hiccups. No matter how streamlined an operation, service will eventually be interrupted. Reading online reviews and talking to other users is a good way to ascertain as to whether or not a service provider is reliable when service is disrupted or slows down. Does the service have 24 hour support? If so, are the representatives knowledgeable and helpful? These and other questions will help find the best service provider.

Technology Integration

A more in-depth feature to consider is, will a service provider work with the peripheral technology being used? Many VoIP providers can be used for computer-to-phone communication, large group conference calls, televised remote meetings, and many more scenarios involving multiple technology platforms. The user or company considering VoIP must evaluate if any of these scenarios apply to them, then find a provider that can integrate with the technology they wish to use.

Communication Group Size

Will the VoIP service be used for one-on-one personal calls, group meetings or large forums? Many providers offer excellent voice quality and low latency when dealing with small numbers, but the quality of the service can quickly degrade when too many users are introduced. Conversely, some providers may offer mediocre sound quality and performance, but that quality is able to withstand vast groups of people using the service all at once. Considering which situation is likely to happen for one’s needs will help avoid awkward situations and misunderstandings in the future.

Local Regulation

VoIP is not practical, or even available, in all countries. In places like India and South Korea, the use of VoIP is heavily regulated, especially when it comes to commercial use. In places like Ethiopia and Oman, VoIP is outright banned. Consider where the main users will be who use a particular VoIP service before selecting one, and keep in mind that some service providers are allowed in some countries while others are not.
The Internet telecommunications landscape is vibrant and varied, with many different providers waiting to meet any need. It is up to the user to choose which service is right for them, and considering this list of features is a great first step in selecting the most optimal service.

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