Ooma vs. Vonage: Business VoIP Battle
Business VoIP systems have overtaken traditional telephone solutions and are now a must-have for any company looking to save money, add professional business tools, or seamlessly scale their business. Vonage and Ooma, two of the giants in the industry, are both award winning and popular business VoIP solutions. But which will come out on top when we pit them against one another on the elements that really matter?
Ooma is a bare bones business VoIP system, but they have ensured that small and growing businesses have everything that they might need. This includes unlimited calling around the US and Canada, caller ID, and a free number transfer. Toll-free numbers are available at an extra cost. International calls are competitively priced as well.
Vonage has dozens of tools that can take this a step further, if your business requires it. Contact center features are an obvious extra here, including call queues, groups, and monitoring. There is also custom call tagging, directory assistance, and numerous call waiting choices. Click to Dial and Click to Call me are both offered, helping with productivity and efficiency among your staff. While some of these tools might incur extra charges, the options are here to create the impression you want your company to give.
|BUSINESS VOIP SOLUTION||CALLING FEATURES - BOTTOM LINE|
|OOMA||Free calls in US and Canada and basic extras|
|VONAGE||Dozens of options for incoming and outgoing call management|
When it comes to business tools, Ooma again offers everything a small business needs, and no more. Your company can configure your own virtual receptionist which includes auto-attendant features. There is also virtual FAX, ring groups, on hold music and IP phone features. There are around 25 tools all in all, included into the monthly price.
In contrast, Vonage is feature-rich. They have over 40 business features, many of which focus on unified communications, something which Ooma does not offer. Working with Amazon Chime Pro, these include online meetings, video conferencing and instant messaging across offices. The mobile apps also include more features than the Ooma apps. The only negative here is that some features have additional costs, such as visual voicemail and call recording.
|BUSINESS VOIP SOLUTION||BUSINESS FEATURES - BOTTOM LINE|
|OOMA||25 basic business VoIP tools|
|VONAGE||Over 40 business VoIP tools including unified communications|
Ease of Use
Ooma really is an incredibly simple solution. Once you have the Ooma base, it just needs plugging into your internet and the phone, and that’s it. You can activate your Ooma account online using a unique number, download the mobile app - and you’re good to go. Other phones can be added wirelessly to scale upwards to 20 users.
Vonage is slightly more complicated, because the extent of its capabilities goes much further. The Essentials Plug and Play service can be used through the softphone application or via mobile app, so that’s a quick and simple start if your business needs it. You’ll need to check that your VoIP phones are compatible, which can be done from the site.
|BUSINESS VOIP SOLUTION||EASE OF USE - BOTTOM LINE|
|OOMA||Online demo, no expertise required|
|VONAGE||Quick and simple for mobile; desktop will need more tech support|
Winner: Ooma Office
Vonage offers 24/7 support, as well as including a powerful settings portal on their website and mobile app. This means that any element of your business VoIP system can be tweaked and managed around the clock. Any questions can be dealt with by trained and competent staff on the phone. While you can ask Vonage to get in touch, we’d love to see an around the clock live chat from the site as well.
Ooma Office also has awesome customer support features, including 24/7 help when you need it, a robust FAQ section, and an option for customer support to get in touch with you, saving on any time spent on hold. There are multiple social media accounts to reach out with as well. Live chat from the website directly makes it easy to ask anything, from a quick question, to fixing a troubleshooting challenge. While the phone service is limited to office hours, your Ooma Office login details help you manage business and account features around the clock.
|BUSINESS VOIP SOLUTION||CUSTOMER SUPPORT - BOTTOM LINE|
|OOMA||24/7 including live chat|
|VONAGE||24/7 including phone|
Ooma offers great mobility for a small business. Using the Ooma Office mobile app, users can use their mobile phones for any business calls, and have their calls forwarded directly, helping staff to work remotely and flexibly. Your business can create virtual extensions, forward voicemail, and allow for simultaneous ringing in two locations or more.
Vonage takes mobility to the next level though. Mobile conferencing means that multiple offices can collaborate with web, video and audio conferencing on the move. Mobile integrations which are cloud-based can be seamlessly included wherever your staff are, creating a truly virtual office environment. In fact, over a third of all the business VoIP features on Vonage are suitable for mobile. Unlike Ooma, Vonage administrators will be able to access their dashboard and make changes via mobile.
|BUSINESS VOIP SOLUTION||MOBILITY - BOTTOM LINE|
|OOMA||Ooma Office app forwards calls to mobile|
|VONAGE||Over a third of business VoIP features can be used on mobile|
Ooma Office is known for their competitive monthly price, at only $19.95 per month, per user. It is definitely a cheaper option than the Vonage Essentials Complete plan which is $39.99 per line per month. However, this is only a sound decision if your business does not need all the bells and whistles which Vonage offer, and you are satisfied with a simple business VoIP for up to 20 users. Ooma Office customers also need to be aware of the steep initial hardware costs, which start at around $200. With Vonage, your existing VoIP phones may be suitable to use when you transfer over.
|BUSINESS VOIP SOLUTION||PRICING - BOTTOM LINE|
|OOMA||$19.95 per user per month|
|VONAGE||$29.99-$39.99 per user per month|
Winner: Ooma Office
If you’re looking to integrate your business VoIP with other business software, then Ooma Office is likely to be a more basic solution than you need. While it does connect with Dropbox, that’s about the limit of its integration potential.
On the other end of the scale, Vonage has more integration opportunities under its belt than the majority of other business VoIP solutions. These include Salesforce, Microsoft Dynamics and Oracle, as well as other CRM integrations, for example Bullhorn or Netsuite, productivity integrations like G-Suite and customer service integrations such as Zendesk. As a company which caters to enterprises around the world, they are also open to expanding their integrations to suit the customer’s need.
|BUSINESS VOIP SOLUTION||INTEGRATIONS - BOTTOM LINE|
|OOMA||Very limited potential for integrations|
|VONAGE||Dozens of existing integrations, growing all the time|
We absolutely love how Ooma Office has carved out a space for itself for small businesses or startups. Cheap monthly costs, foolproof setup and installation, and great customer support make them the perfect choice for any business that wants to dip its toes into the world of VoIP. Our winner has to be Vonage however, with robust and in-depth features, powerful options for integration, and incredible mobility for any company looking to promote flexibility and achieve growth.