Ooma vs. Vonage: Business VoIP Battle

Business VoIP systems have overtaken traditional telephone solutions and are now a must-have for any company looking to save money, add professional business tools, or seamlessly scale their business. Vonage Business and Ooma, two of the giants in the industry, are both award winning and popular business VoIP solutions. But which will come out on top when we pit them against one another on the elements that really matter? 

vonage vs ooma business voip

Calling Features

Ooma is a bare bones business VoIP system, but they have ensured that small and growing businesses have everything that they might need. This includes unlimited calling around the US and Canada, caller ID, and a free number transfer. Toll-free numbers are available at an extra cost. International calls are competitively priced as well.

Vonage Business has dozens of tools that can take this a step further, if your business requires it. Contact center features are an obvious extra here, including call queues, groups, and monitoring. There is also custom call tagging, directory assistance, and numerous call waiting choices. Click to Dial and Click to Call me are both offered, helping with productivity and efficiency among your staff. While some of these tools might incur extra charges, the options are here to create the impression you want your company to give.

BUSINESS VOIP SOLUTIONCALLING FEATURES - BOTTOM LINE
OOMAFree calls in US and Canada and basic extras
VONAGEDozens of options for incoming and outgoing call management

Winner: 
 



Business Features

VoIP business features

When it comes to business tools, Ooma again offers everything a small business needs, and no more. Your company can configure your own virtual receptionist which includes auto-attendant features. There is also virtual FAX, ring groups, on hold music and IP phone features. There are around 25 tools all in all, included into the monthly price.

In contrast, Vonage Business is feature-rich. They have over 40 business features, many of which focus on unified communications, something which Ooma does not offer. Working with Amazon Chime Pro, these include online meetings, video conferencing and instant messaging across offices. The mobile apps also include more features than the Ooma apps. The only negative here is that some features have additional costs, such as visual voicemail and call recording.

BUSINESS VOIP SOLUTIONBUSINESS FEATURES - BOTTOM LINE
OOMA25 basic business VoIP tools
VONAGEOver 40 business VoIP tools including unified communications

Winner:
 


 

Ease of Use

Ooma really is an incredibly simple solution. Once you have the Ooma base, it just needs plugging into your internet and the phone, and that’s it. You can activate your Ooma account online using a unique number, download the mobile app - and you’re good to go. Other phones can be added wirelessly to scale upwards to 20 users.

Vonage Business is slightly more complicated, because the extent of its capabilities goes much further. The Essentials Plug and Play service can be used through the softphone application or via mobile app, so that’s a quick and simple start if your business needs it. You’ll need to check that your VoIP phones are compatible, which can be done from the site.

BUSINESS VOIP SOLUTIONEASE OF USE - BOTTOM LINE
OOMAOnline demo, no expertise required
VONAGEQuick and simple for mobile; desktop will need more tech support

Winner: 
 


Customer Support

voip customer support

Vonage Business offers 24/7 support, as well as including a powerful settings portal on their website and mobile app. This means that any element of your business VoIP system can be tweaked and managed around the clock. Any questions can be dealt with by trained and competent staff on the phone. While you can ask Vonage Business to get in touch, we’d love to see an around the clock live chat from the site as well.

Ooma Office also has awesome customer support features, including 24/7 help when you need it, a robust FAQ section, and an option for customer support to get in touch with you, saving on any time spent on hold. There are multiple social media accounts to reach out with as well. Live chat from the website directly makes it easy to ask anything, from a quick question, to fixing a troubleshooting challenge. While the phone service is limited to office hours, your Ooma Office login details help you manage business and account features around the clock.

BUSINESS VOIP SOLUTIONCUSTOMER SUPPORT - BOTTOM LINE
OOMA24/7 including live chat
VONAGE24/7 including phone

Winner: Tie
 


Mobility

Ooma offers great mobility for a small business. Using the Ooma Office mobile app, users can use their mobile phones for any business calls, and have their calls forwarded directly, helping staff to work remotely and flexibly. Your business can create virtual extensions, forward voicemail, and allow for simultaneous ringing in two locations or more.

Vonage Business takes mobility to the next level though. Mobile conferencing means that multiple offices can collaborate with web, video and audio conferencing on the move. Mobile integrations which are cloud-based can be seamlessly included wherever your staff are, creating a truly virtual office environment. In fact, over a third of all the business VoIP features on Vonage Business are suitable for mobile. Unlike Ooma, Vonage Business administrators will be able to access their dashboard and make changes via mobile.

BUSINESS VOIP SOLUTIONMOBILITY - BOTTOM LINE
OOMAOoma Office app forwards calls to mobile
VONAGEOver a third of business VoIP features can be used on mobile

Winner:
 


 

Pricing

Ooma Office is known for their competitive monthly price, at only $19.95 per month, per user. It is definitely a cheaper option than the Vonage Essentials Complete plan which is $39.99 per line per month. However, this is only a sound decision if your business does not need all the bells and whistles which Vonage Business offer, and you are satisfied with a simple business VoIP for up to 20 users. Ooma Office customers also need to be aware of the steep initial hardware costs, which start at around $200. With Vonage, your existing VoIP phones may be suitable to use when you transfer over.

BUSINESS VOIP SOLUTIONPRICING - BOTTOM LINE
OOMA$19.95 per user per month
VONAGE$29.99-$39.99 per user per month

Winner:
 


 

Integrations

If you’re looking to integrate your business VoIP with other business software, then Ooma Office is likely to be a more basic solution than you need. While it does connect with Dropbox, that’s about the limit of its integration potential.

On the other end of the scale, Vonage Business has more integration opportunities under its belt than the majority of other business VoIP solutions. These include Salesforce, Microsoft Dynamics and Oracle, as well as other CRM integrations, for example Bullhorn or Netsuite, productivity integrations like G-Suite and customer service integrations such as Zendesk. As a company which caters to enterprises around the world, they are also open to expanding their integrations to suit the customer’s need.

BUSINESS VOIP SOLUTIONINTEGRATIONS - BOTTOM LINE
OOMAVery limited potential for integrations
VONAGEDozens of existing integrations, growing all the time

Winner:
 


 

Bottom Line

We absolutely love how Ooma Office has carved out a space for itself for small businesses or startups. Cheap monthly costs, foolproof setup and installation, and great customer support make them the perfect choice for any business that wants to dip its toes into the world of VoIP. Our winner has to be Vonage Business however, with robust and in-depth features, powerful options for integration, and incredible mobility for any company looking to promote flexibility and achieve growth.

Overall Winner:     

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