VoIP Features, Plans and Pricing: Compare The 7 Best Business VoIP Providers of 2017
As the 40-hour work week becomes a relic of the past and employees find themselves increasingly working on-the-go, VoIP is becoming the preferred way for small- to medium-sized businesses to use the phone. If you’ve ever placed a call from a service such as WhatsApp, Facebook, or Skype, then you have already experienced the power of VoIP.
No matter which company you choose, VoIP services provide a reliable, portable solution for businesses of all sizes—and often costs less than a traditional landline package. As long as you have an internet connection, it doesn’t matter where in the world you are, you should be able to connect without additional costs or connection issues.
Keep scrolling for our roundup of the best business VoIP services currently on the market.
1. Vonage Business
• 40+ built-in features with Vonage cloud
• In-house Customer & Tech Support
• Amazon Chime Included at No Extra Cost
|Monthly Cost||$14.99 + $0.03/min metered plan|
|Minimal Subscription Option||Min. 1 unlimited ext. + 1 phone number ($39.99)|
|Monthly Price per Extension||$39.99/extension|
|Metered Plans||$14.99 + $0.03/min|
One of the most well-known names in the VoIP services market, Vonage started as a consumer-oriented product but is now a trusted small to midsize business tool. Vonage Business offers a solid suite of features, as well as seamless integration with Salesforce, Amazon Chime, and Google G Suite. The crystal-clear voice quality ensures smooth calls and the mobile and desktop applications ensure total accessibility.
While it can be quite expensive depending on the package you choose, Vonage Business allows you to fine tune the package that works for you. After purchasing a subscription, premium features can be added as needed so you’re unlikely to be paying for services you don’t need off the bat.
One of the most reliable business phone systems on this list, Vonage Business gives your SMB a state-of-the-art communications tool without having to hire additional managers or purchase expensive hardware. It allows employees to share documents, meet in virtual space via voice and/or video conference, and send and receive messages no matter where in the world they are or what device they’re using.
2. Ring Central
• Includes 100+ premium features
• Unlimited calls/fax/SMS/conferencing
• Trusted by over 350,000 businesses
|Standard||$24.99/month per user (30-day free trial)|
|Premium||$34.99/month per user (30-day free trial)|
|Enterprise||$44.99/month per user|
Though perhaps not as familiar a name as Vonage, RingCentral is just as, if not a more capable VoIP solution for any enterprise. A Tier-1 provider with its own networks in Asia, Europe, and the US, RingCentral guarantees a highly reliable service as well as a propensity to deliver new services fast.
In addition to its global network, RingCentral also offers customers an array of features and capabilities. The mobile integration is excellent and unlimited SMS is very useful. But at the starting price point, RingCentral’s basic plan offers fewer options than other VoIP services on this list.
If you’d like to take advantage of everything RingCentral has to offer and plan to scale your business up eventually, you’d be wise to opt for a more comprehensive package. The premium plan has a 30-day free trial so you can take it for a spin before you commit.
While Glip Tool functionality currently overlaps with RingCentral Meetings, making the use of the two somewhat confusing, it’s still one of the best business phone systems on the market.
• 99.9983% uptime
• Enterprise-level analytics for your company
• Extensive list of features
|Virtual Office||$21.99/user per month for 5-9 employees, $19.99/user per month >10 employees|
|Virtual Office Pro||Virtual Office price + $5/month per extension for all users, $10/month per user for few users|
With one of the world’s largest networks and data centers across the world, 8x8 is a hosted VoIP service that offers some of the clearest, most reliable connections in the industry. 8x8 has competitive rates for the comprehensive service packages they offer, all of which come with a host of features including instant messaging and web conferencing, a mobile app, and also seamless integration with 3rd-party business applications.
8x8 refers to its VoIP product as “so much more than a business phone system,” and among many features, 8x8 offers users enterprise-level analytics of their company’s phone usage, giving you a bird’s eye view of your telecommunications.
• No new hardware necessary
• Check voicemails through your email
• Get toll-free or customized vanity numbers instantly
|Pay as you Grow||$12/month ($0.06 cents per min)|
|Ramp||$24/month (500 minutes)|
|Grow||$49/month (2,000 minutes)|
|Max||$199/month (10,000 minutes)|
If you’re a small business looking for the functionality of a business grade PBX (Private Branch Exchange), Grasshopper is perfect for you. This very fast and easy to setup service is a perfect solution for those looking to set up a basic business phone system quickly.
One of the main selling points—and something it does exceptionally well—of Grasshopper is its ability to project a large image of your business to the world. It does this by offering one of the most sophisticated and comprehensive customer service systems available in the VoIP marketplace. Grasshopper also runs solely on phone lines, which is great for remote businesses that run primarily on phones, not internet. This also means that the quality is generally exceptional and never subject to WiFi or other internet connectivity restrictions.
While its speed and ease of setup are huge selling points for a small business looking to setup phones fast, medium-sized businesses will likely find Grasshopper a bit too limiting in terms of its feature offering. Another drawback is that the service requires an existing landline or cell phone service.
• Free calling for international customers
• Affordable voice calling plans
• Over 80 VoIP features included
|Tier 1||Tier 2||Tier 3||Tier 4||Tier 5|
|Monthly price per user||$29.95||$25.95||$23.95||$21.95||$19.95|
Scalable and affordable, Jive offers VoIP packages with more than 80 features standard. The set-up is simple and managing your account is straightforward enough for a novice.
If you need phones, Jive offers a variety of options at discounted prices. The company doesn’t offer long term contracts, which allows you to pay on a monthly basis. Jive’s integrated unified communications suite provides not only voice communications, but also text, video, and web conferencing functions.
• Simplified do-it-yourself installation
• Great for mobile or brick-and-mortar businesses
• Supports up to 10 employees
|Expansion Base Station||$99.99 (one-time)|
|Ooma Linx||$49.99 (one-time)|
|Ooma Wireless Adapter||$49.99 (one-time)|
Similar to Grasshopper, what sets Ooma Office apart as a great VoIP service is how simple it is for a small business to install and begin using. Ooma was specifically designed with small businesses in mind and can be up and running in 20 minutes.
The setup is comprised of a full router which can be connected to four Linx devices. If your business is larger than 5 employees, additional devices and a base expansion are required. Each base expansion supports 5 addition users. The service can be used by up to 20 people.
While Ooma isn’t overflowing with features, certain elements of the service can be invaluable to small businesses. For example, the virtual receptionist feature uses text-to-speech technology to answer calls, and makes it much easier for callers to reach their intended targets. The virtual assistant can also be set up to give valuable information to callers such as work hours, important notices and directions to a business.
While Ooma Office is a good solution for small businesses not looking for all the bells and whistles, the initial hardware costs might scare some potential customers away. Depending on the number of employees you have, you’re likely to have to pay somewhere between $250 and $1,250 in initial hardware costs. The good news is, unlike other VoIP services, you won’t need to purchase additional phones later on.
• 50+ phone features and 100s of configurations
• Full integration with Zendesk, Salesforce, and Slack
• Fully scalable, great customer service
|Free||Pay as yo Go||Metered User||Unlimited User|
|Per month/per user||$0||$0||$8.95||$24.95|
|Restrictions||OnSIP & internet calling only, up to 100 users||External calling rates, minimum of $49.95 features||External calling rates, 5 user minimum||Unlimited calling, 5 user minimum|
OnSIP is chock full of features that run the full gamut of what a business VoIP needs these days. The large list of features and full-scalability of OnSIP means it’s suitable for businesses of all sides.
OnSIP is simple to use and mobile-ready, meaning you can manage your business telecommunications from anywhere at any time.
Set up is quick and easy and OnSIP also offers customer service by phone and email that consistently receives high marks from users.