VoIP vs. Traditional Phone System - Battle It Out
• Is your company expanding and outgrowing its current phone system?
• Do you want a phone system with more features?
• Or are you looking to bring costs down by investing in a new platform for your communications?
Whatever the reason, there is one vital question that you have to answer. Is it going to be a VoIP or a traditional landline based system?
We’re here to explore the pros and cons of both.
Traditional landline based providers have offered a core set of add-ons for many years for business.
Things such as caller ID and caller hold are standard. Maybe, on the higher end packages, even voicemail and private extension numbers are bundled in.
The technology for these extra features is provided by hardware at your telephone company's local exchange. If you want additional features beyond these, then you are probably out of luck.
VoIP is a different proposition entirely. If you think of a VoIP system like your cell, you just add apps to get more functionality.
If you want video conferencing on your VoIP system, just install the app then switch on the service in the VoIP control panel. That panel is sometimes called a PBX, just so you know.
It’s a tough task to list all the add-ons available for a VoIP system. It would take another three or four articles to get through, minimum.
If there’s a feature you want, simply search for the app, load it up and switch it on. Just like you do with a cellphone, it’s as easy as that.
As with most parts of technology, a system is only as good as its weakest link.
For VOIP systems, this is your broadband/internet connection. If that goes down, your phones go down. If your broadband speed is slow or erratic (say you bought a cheap broadband package) then you could get call distortion.
These days however, most respectable VoIP line providers will enable you to reroute your calls if the internet link goes down. These providers will also help you if you have line quality issues. They’re great to have on hand to give tips on how to fix or work around problems.
Landline based systems are a different proposition. They operate over a dedicated line that is solely for your use. The speed and capability of the line is fixed.
It’s a very rare day when there’s a genuine problem with the link between your business and the phone company’s local exchange. Rock solid reliability is a hallmark of these type of systems. For that reason, traditional landline systems are still the first choice of many.
Not for long, though. The gap is closing all the time. If you install a dedicated broadband line and operate your VoIP system over that, there is very little difference between the two.
With landline based systems, depending on where you are in the world, your choice of providers ranges from one to maybe three or four, as a general rule.
Less providers leads to higher prices. But, VoIP systems have lots more competition. So, the packages you are offered by landline companies are nearly always more expensive. Be it line rental, call costs, and allowances, we’re talking higher prices.
VoIP depends on two key things. The first is your choice of broadband company. The second is your VoIP provider. These are generally two separate companies.
The number of companies competing for broadband and VoIP will always be higher than the available traditional systems. On top of that, you can have more than one VOIP provider. That means you can mix and match free call allowances and better call rates to different destinations. When it comes to keeping costs down, go VOIP.
Now you know the difference between VoIP and landlines, you could take a look at our expert reviews. These will give you all the key features and deals available for the top ten VoIP solutions out there.