Usually the term cloud phone refers to a group of phones as in a business phone system. VoIP eliminates the need for copper wires to create a global phone network. Cloud calling is the ability to deliver phone calls over the Internet. Along with this ability comes various related applications, such as virtual voicemail, 800 and local numbers, and call forwarding. Actually, the definitive description of a cloud based phone system is the ability to use the Internet to deliver calls, route phone calls accurately, and provide the add-on services such as virtual voicemail.
Since all information is digitally stored, your company can lose the wires and the answering machines. The cloud phone system’s seamless integration lets even small businesses, especially those with employees who work remotely, to collaborate easily.
Because the phone data does not reside in your physical phone or attached copper wires, you have access to that data for many purposes. You can have all of your communication devices, such as fax, video, web conferencing, and phone unified across a wide range of locations for different purposes. As a bonus, a VoIP phone system gives you the option of managing all of these services from one place. This gives you amazing flexibility in being able to expand your cloud phone system easily, as your business grows.
In addition to convenience, a cloud phone system saves money. Most businesses must spend a significant amount of money on maintaining a phone server, licensing software, and using electricity to run a traditional phone system. So, the bottom line is that you will have lower power costs, lower staffing costs, with virtually no capital costs at all.
Having a cloud phone number can mean more reliability overall for your company since all of the services are on your premises. Your cloud service provider can usually help you with any issues you have without needing to be physically present. Unlike a physical phone system, in case of a fire or flood, your data is safe because it is off site and in no danger.
Moving your business’s phone system to the cloud can improve your ability to service your customers, improve your employee productivity, and keep your costs down. The benefits of this move can give your business a competitive edge.