It is helpful to have a business VoIP glossary, someplace you can turn the next time you need to have an update or want a better understanding of recommended changes from your VoIP, or Voice over Internet Protocol, provider. Here is a quick, reference guide of popular terms or features when it comes to VoIP.
A list of options provided verbally over the phone.
A feature that verifies the identities of all phones
Auto attendant/Virtual Receptionist
Through a virtual phone number, an auto attendant, or virtual receptionist, accepts calls, forward calls, and records voicemail.
The amount of data that can be transmitted via an Internet provider's communication lines at one time.
A feature that allows users of a shared line to join in on the call.
Busy Lamp Field
Use BLF to see the state of a phone line, including if it's in use, idle, or in the do not disturb state.
This popular phone feature allows an unlimited amount of callers to wait on hold until someone is able to take the call or it's forwarded to the proper department.
This complex system of communication is managed by a VoIP provider. Calls can be transferred, music can be supplied while on hold, and an auto attendant feature can be employed. Numerous people can use the system at one time, regardless of location, while everyone is connected to the same telephone system.
A system that is used to help a business handle a large load of calls. A hunt group involves a series of directory numbers. If one number is busy as calls come in, the system directs the call to another number.
Malicious Call Identification
The MCID feature identifies suspicious calls and begins a tracking process.
Multilevel Precedence and Preemption
The MLPP prioritizes critical calls in order to receive urgent calls and instantly end calls that aren't a priority.
Maintain the same phone number when switching providers, generally if the number is needed in the same geographic location.
Calls are received and transmitted through encrypted audio for security purposes.
Push to Talk
Communicate as many as 50 others by pushing a button, treating one phone as a centralized portal when managing numerous devices.
An additional office, or branch, that is located in a separate location from the central office.
A Session Initiation Protocol, or SIP, trunk uses one circuit to stream various types of data at one time, including voice, video, and instant messaging.
Set up an efficient system to place calls to commonly used numbers at the push of a button.
Stutter tone creates a dial tone with short gaps, indicating that a voice mail is waiting.
Visual Call Parking
Store a call, enabling a person to see that call and pick it up from another phone.
Not to be confused with a remote office, a virtual office supplies a physical address in another location where mail is received and forwarded.