What is a VoIP PBX Phone System?
VoIP stands for voice over IP, or Internet protocol. This means that instead of being routed through a traditional PSTN, or public switched telephone network, calls are made and received over a company's data network. Your business already pays a monthly fee to connect to the Internet, and a VoIP setup piggybacks on top of it. As a result, costs tend to be much lower. Still, savings aren't all that you'll enjoy by switching to a hosted PBX. In fact, if you're still using a traditional system, you're basically living in the Dark Ages.
Benefits of VoIP for Business:
You may be thinking there's no point in switching to VoIP if you're already happy with your current telephone configuration. The problem is that you don't know what you're missing. After considering these benefits, you'll want to make the switch as soon as possible:
- Savings - Like any business owner, you're probably always looking for ways to slash costs and reduce overhead. With VoIP, you don't pay extra to make long distance calls. That alone is reason enough to switch. If you have several locations, you can place calls between them for free. VoIP systems are easier to manage, so you won't have to pay to have technicians come out to work on yours regularly. A lot less hardware is needed too, so you can save money there as well.
- Easy Configuration - Traditional phone systems are complex, so technicians need to install and configure them. VoIP systems on the other hand, are largely web-based. Installation and configuration are a breeze. In fact, anyone who's even slightly tech-savvy can handle it.
- User Friendly Interface - Since traditional phone systems are so complicated, many employees never take advantage of their more advanced features. This isn't an issue with VoIP systems, which boast very user friendly interfaces. Adjusting and reconfiguring these systems is a snap. Also, even the most advanced features are designed to be intuitive to use, so your employees will be more productive and efficient.
- Scalability - Expanding an existing, traditional PBX is a tall order that typically involves purchasing a lot of additional equipment and hiring a technician to make it all work. With an IP PBX, on the other hand, expanding or reducing the number of extensions you have couldn't be easier.
- Advanced Features - Because VoIP systems for business are delivered via the Internet and largely web-based, they are compatible with all kinds of software applications. For example, you can easily integrate a VoIP system with your CRM system, allowing a client's information to pop up on the screen when you receive a call from them. Also, VoIP allows you to use unified messaging, so you can seamlessly switch between instant messaging, email, fax, phone and other methods of communication in a single conversation.
VoIP for business is easy and affordable to setup, so there's no reason to wait. The sooner you switch, the sooner you can stop overpaying for traditional phone service that doesn't offer half the advantages of VoIP.