PBX stands for Private Branch Exchange, which is a private telephone network that's used within a company. Traditionally, companies utilizing a PBX system would have specific proprietary phones for the software. Nowadays, however, most companies use Open-Standards-based IP-PBX, which allows the companies to use the IP in VoIP as the transport technology. Besides saving your company money, a PBX phone system bypasses many of the traditional phone system delays, such as
A Private Automatic Branch Exchange is slightly different than a traditional PBX system in that calls and exchanges are taken care of automatically, as opposed to via a live operator. Most systems nowadays are in fact PABX systems even if only referred to as PBX. It's important to understand all of the details associated with PABX systems in order to make the most of it in your company.
You may be thinking there's no point in switching to VoIP if you're already happy with your current telephone configuration. The problem is that you don't know what you're missing. After considering these benefits, you'll want to make the switch as soon as possible:
Savings - Like any business owner, you're probably always looking for ways to slash costs and reduce overhead. With VoIP, you don't pay extra to make long distance calls. That alone is reason enough to switch. If you have several locations, you can place calls between them for free. VoIP systems are easier to manage, so you won't have to pay to have technicians come out to work on yours regularly. A lot less hardware is needed too, so you can save money there as well.
Easy Configuration - Traditional phone systems are complex, so technicians need to install and configure them. VoIP systems on the other hand, are largely web-based. Installation and configuration are a breeze. In fact, anyone who's even slightly tech-savvy can handle it.
User Friendly Interface - Since traditional phone systems are so complicated, many employees never take advantage of their more advanced features. This isn't an issue with VoIP systems, which boast very user friendly interfaces. Adjusting and reconfiguring these systems is a snap. Also, even the most advanced features are designed to be intuitive to use, so your employees will be more productive and efficient.
Scalability - Expanding an existing, traditional PBX is a tall order that typically involves purchasing a lot of additional equipment and hiring a technician to make it all work. With an IP PBX, on the other hand, expanding or reducing the number of extensions you have couldn't be easier.
Advanced Features - Because VoIP systems for business are delivered via the Internet and largely web-based, they are compatible with all kinds of software applications. For example, you can easily integrate a VoIP system with your CRM system, allowing a client's information to pop up on the screen when you receive a call from them. Also, VoIP allows you to use unified messaging, so you can seamlessly switch between instant messaging, email, fax, phone and other methods of communication in a single conversation.