8x8 Review

Company Overview

8x8 serves a variety of sized businesses from those based at home right through to government and education institutions. The technology used is all tried and tested in-house. With 92 US Patents and ever growing in technological developments, 8x8 really is at the forefront of VoIP communications. Despite these impressive credentials, the website is easy to navigate and allows you to search for what you want either by business size or by business need. With a host of endorsements and awards, it is not surprising that more than 33 000 businesses have chosen to use 8x8.

Visit 8x8
  (888) 720-4176

Features

  • Internet Fax

  • International Calls

  • Business Phone System

  • Video Conferencing

  • Call Center Software

  • Distributed Workforce

  • Internet Phone Service

  • Hosted PBX / Virtual PBX

  • Auto attendant

  • Online dashboard

  • App – compatible with iPhone iOS software and Android

  • Call recording and logging

  • Monitoring and reporting

  • Interactive Voice Response

  • Web Callback

  • Desktop Sharing

  • CRM Integration and full computer telephony integration

 

VoIP Packages/Plans / pricing

Choose your plan or package either by the size of your business or by the features your business needs. Below are the standard packages available:

Virtual Office: The business VoIP phone service comes with voicemail, auto attendant, conference bridge and Outlook integration.

Virtual Office Pro: This is a unified communications bundle that includes business VoIP phone service, Internet faxing, call recording, and web conferencing.

Virtual Office Enterprise: Business VoIP phone service for companies with over 1,000 extensions

Virtual Office Mobile: Extends the Virtual Office phone service to smart phones and is supported by iOS and Android devices.

Virtual Meeting: Provides web conferencing with video, call recording and content sharing tools.

Virtual Contact Center: Hosted call center aimed at improving sales team productivity and the quality of customer interaction.

Zerigo Cloud Hosting and Hosted PBX / Virtual PBX also available.

What you pay really depends on what you’re looking for. Each package can be tailored to your business needs and you can obtain a quote online in the three easy steps offered. You can also call up and speak to a sales advisor, or send an email and someone from the customer services or sales team will respond to your request for a quote for your business.

Customer support / Ease of setup:

The customer support is extensive and if you can think of a way to ask for help, 8x8 offers it. There are not only resources to help you understand your product (including a demo available online) but you can also use the self-help section for quick queries and a phone service is available

Phone: 5am - 9pm

Mon - Sat (PST)

Chat: 6am - 5pm

Mon - Fri (PST)

The virtual contact center is open 24 hours / day Monday – Friday and 5am – 6pm Saturdays and Sundays. There is also a section on the site where regular service updates are posted.

Bottom Line:

8x8 offers a high tech, low fuss service. They offer opportunities for you to learn about your software and ensure that they have your best interests as a customer at the heart of the company. They strive to make technological advances and keep you, the customer, updated. With such glowing endorsements, they clearly provide an excellent product and service.

Visit 8x8
  (888) 720-4176
 

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