Comcast Review

Company Overview:

Cable conglomerate Comcast provides their VoIP solution through a brand called Xfinity. The service does provide a lot of options if you’re approaching it from a residential perspective, but there aren’t quite as many call features as you might need for a business. This service is definitely better for home use or freelancers who work from home. A particularly positive element of the service offered is that Comcast has a specific section of its cable devoted to the phone service, so your Internet usage is not impacted by your Internet calls. Comcast recently converted to fiber optic cables to increase speed and improve call and Internet quality.

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Features

All of the Comcast’s Xfinity VoIP plans offer 12 common calling features, including call waiting, caller ID and three-way calling. However, the service does not offer some features like a softphone option or the choice of a different area code or phone number. In addition to this, you will be charged extra for toll-free numbers, virtual phone numbers and additional lines. Each feature comes with a 2-digit activation and deactivation code.

XFINITY Voice service includes 12 standard features:

  • 3-Way Calling
     
  • Anonymous Call Rejection – reduce unwanted cold calling and sales calls
     
  • Call Forwarding
     
  • Call Forwarding Selective
     
  • Call Return
     
  • Call Screening
     
  • Call Waiting
     
  • Caller ID
     
  • Caller ID Blocking per Call
     
  • Caller ID with Call Waiting
     
  • Repeat Dialing
     
  • Speed Dial
     

VoIP Packages/Plans:

Comcast’s Xfinity Voice plans vary in price, by countries you need to call and by how many minutes you want per month. There is no unlimited international plan offered. However, as part of Comcast, there are special rates offered if you decide to bundle your phone service with Xfinity television or Internet services. This is a convenient option for homeowners or people who work from home as freelancers.

The most current offer is $34.90 per month (on a 2-year contract) to add TV and Phone services to any Internet package purchased.

Customer Support / Ease of Setup

You can fully manage your VoIP system through the Comcast website, whether you want to view your latest bill or upgrade your service. There is a knowledge base provided and a section of FAQs that you can browse, as well as a forum for customers to share their experiences and tip on the products. In addition, you can contact the company 24 hours a day, 7 days / week directly via telephone or live chat through the website. Comcast offers 30-day money back guarantee and also offers compensatory measures if they are unable to fix your problem in one visit or if they are late for your appointment.

Bottom Line:

Comcast is constantly working to update the services they provide, whether it’s by switching to fiber optic cables or offering customer service that goes above and beyond the call of duty. It is definitely a provider that is better for freelancers who work from home or as a residential service provider. The features are basic for a bigger business, but for your home there are definitely financial perks to unifying your tv, internet and phone service provider!

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