FreedomIQ Review

Company Overview

FreedomIQ is a VoIP provider based in California. All the support and technical development happens in the USA, so it is ideal for customers who want to know their service is coming from a home provider. The company was established in 1996 by CEO Eric Thomas as FreedomVoice and FreedomIQ is the VoIP branch of this. FreedomIQ hosted VoIP phone systems are fully scalable, which means you have the flexibility to add to your network as and when you need to. FreedomVoice is the host provider for FreedomIQ (again, keeping it in-house) and the servers are remote, secure and redundant. This means you don’t have to maintain any on-site PBX servers. FreedomIQ is all about providing an entire, in-house service.

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Features

Freedom IQ has the set of features you would expect from any VOIP company, such as voicemail to email, online fax features, do not disturb, and caller ID block. There are a number of advanced options for businesses that are flexible and allow you to meet the needs of your company:

  • Unlimited calling within the US

  • Free support within the US

  • Regular updates and features added free of charge

  • Call Record

  • On-The-Go Mobile applications

  • Soft Phone Access

  • Auto-attendant

  • ACD and Queue features

  • Full integration between your computer and phone systems

  • Reports on incoming and outgoing calls to help you measure productivity levels

  • Total mobility for phones – you can answer calls wherever you are. You’re not limited to one office space.

  • Transcription so you never miss a detail in a call or voicemail

  • Certified seller of Polycom phones – if your system is too old to use for VoIP then you can buy fully compatible handsets and equipment from FreedomIQ

  • Name and Address capture so you know exactly who is calling you and the most important calls are never missed.

VoIP Packages

Plans and packages depend on your business needs and are priced accordingly so you need to speak to an advisor or ask for an online quote to ensure you receive the best price for your business.

There is the option to become a Freedom VoIP partner, a program designed for businesses that are able to sell communications equipment and services. If this is right for your business, it may change your plan pricing options.

Customer support / Ease of setup

FreedomIQ is easy to set up and navigate. The service feels very user friendly and the customer service is really attentive. It definitely makes a difference knowing that there isn’t a language barrier and that the support is all based in the USA – it inspires confidence that the technicians are all fully trained and you can communicate any problems effectively.

Your support options include email and telephone support which has standard hours of 6am-6pm listed, however there is emergency support available 24/7. You can also use the blog that is regularly updated.

Bottom Line:

FreedomIQ benefits from being part of a larger company, FreedomVoice, and part of that is the ability to offer such great customer service without having to outsource. The service quality is great and being a certified seller of Polycom handsets and equipment is a testament to that. The features are flexible and also focused on genuinely benefiting you – the customer – and the partnership scheme is great for communications companies that want to expand their business while also improving their own systems. FreedomIQ is a great choice for any business looking for a professional, reliable service.

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