GoToMeeting Review

Reviewed by:    André Spiteri

The Gist

Built by B2B software giant Citrix, GoToMeeting has an impressive set of specs even in its free offering. Your best bet, however, is the Pro or Enterprise plan. Features such as enterprise sign in, which allows employees to log on to the web conferencing platform using the same credentials as their work email, mean GoToMeeting can be seamlessly integrated into your company’s workflow infrastructure. More importantly, it really delivers the goods when it comes to functionality for formal meetings. This makes it the ideal web conferencing solution for corporations. 

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GoToMeeting Highlights

  • Part of the Citrix brand.

  • Enterprise-grade features.

  • Live training.

Pros

  • Tiered plans.

  • Free version.

  • Browser-based.

  • 24/7 customer support.

Cons

  • Interface needs some getting used to.

  • Only works with certain browsers.

Features

GoToMeeting comes in four versions.

The free plan only allows up to 3 simultaneous participants, but is surprisingly feature-packed. Its specs go beyond basic features such as screen and app sharing and include more advanced options too. In particular, you’ll get unlimited free VoIP calling and customizable meeting links as well as Outlook and Gmail integration.

The second tier, called the Starter plan, allows up to 10 participants and adds features such as HD Video Conferencing, keyboard and mouse sharing, drawing tools and the ability to record meetings, as well as phone support.

The Pro plan includes all this plus enterprise sign in and a sightboard, together with support for up to 50 simultaneous users; whilst the Enterprise plan extends support to up to 100 users.

Of course, the sightboard and enterprise sign in are GoToMeeting’s standout features.

Enterprise sign in makes it possible for employees to sign in to GoToMeeting using their work email or Windows login, which is great for streamlining your company’s infrastructure.

The sightboard uses your webcam to automatically grab physical notes and information and adjusts the view so other participants can see what you’re doing. Unfortunately, however, this feature is only available on Windows.

Flexibility

While there are dedicated desktop and mobile apps you can use, GoToMeeting can also be entirely browser based. This means you can access a meeting or even initiate and host one wherever you are without the need to download anything.

On the downside, GoToMeeting only supports four browsers: Internet Explorer, Safari, Firefox and Chrome. Of course, these are the most widely used web browsers around, so it isn’t really that big of a deal. That said, it’s still a limitation compared to other web conferencing solutions we reviewed. 

Security And Privacy

All communications and data transfers on GoToMeeting are encrypted from end to end using SSL and 128-bit AES encryption protocols. The system is also built to work behind corporate firewalls, which adds an extra layer of security to your communications.

In addition, all meeting attendees will need to authenticate themselves by keying in an access code or PIN before joining the session. This ensures you won’t have any uninvited guests listening in on your business meetings. 

Ease Of Use

Both hosting and joining a meeting are extremely simple things to do.

Organizing even an impromptu meeting is as easy as logging on to your meetings page and inviting attendees. The platform also integrates with Microsoft Outlook and Gmail, making scheduling a breeze.

Joining a meeting is equally easy. Just follow the link, key in your access code and you’re done.

Unfortunately, the interface is a bit cluttered and can be fiddly to use. Orienting yourself and finding out where all the buttons are can take some getting used to.

And if you want to make use of GoToMeeting’s advanced security features, which is probably a given, you’ll need to do some advanced tweaking. Of course, that’s what your IT department is for. 

Customer Support 

Whether you’re a free user or on the Pro or Enterprise plan, you’ll have access to GoToMeeting’s incredibly extensive knowledge base.

Besides downloadable resources and articles on getting started, troubleshooting and making the most of your GoToMeeting, you can also register for free live training.

You can also get in touch via phone, 24 hours a day. Somewhat expectedly, however, this feature is only available if you opt for one of GoToMeeting’s paid plans.

Of course, because GoToMeeting is part of the Citrix Group, you can rest assured that live assistance will be nothing short of top notch. 

Conclusion 

While GoToMeeting does have some limitations, these are mostly few and far between. Overall, GoToMeeting is a great web conferencing solution that works especially well for corporations that need to have regular formal meetings with minimum fuss. 

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Last Updated:   April 2016

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