Nextiva Fax : Online Fax Sites Review

Company Overview:

Nextiva is a multi-talented company offering a variety of web solutions from VoIP phone, to hosted PBX and virtual online fax. Known for reliability and scalability, Nextiva can count some of the largest companies in the world amongst their clients. Established in 2005, Nextiva have won dozens of awards for their products including Product of the Year from Internet.

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Features:

The Nextiva Fax feature list makes for a lengthy and exciting read, spanning innovative features not found elsewhere to improvements upon the standard tools offered everywhere.

  • Full Email Integration

    Faxes can be both sent and received through email clients, meaning that the Nextiva Fax system is entirely mobile compatible from any device with an internet connection.

  • Fax Machine Compatibility

    Nextiva is one of the few online fax services that still support traditional fax machines. Custom adapters supplied by Nextiva will transform fax machines into internet connected devices, whilst copies of faxes will still remain stored online.

  • Microsoft Integration

    Nextiva Fax software works with Microsoft Office applications and allows users to fax directly from their documents.

  • Guaranteed Availability

    Busy signals will not result in bounced faxes; Nextiva will continue to send the fax until the recipient’s machine is available. All faxes will be confirmed.

  • Number Porting

    Many Nextiva customers have continued to use the same fax number that they had been using for years. This can work with both previous online fax numbers and also fax machine numbers.

Security Features:

Nextiva faxes are completely and utterly secure. All transmissions are sent and received through the Nextiva redundant data centers, which are home to secure servers. Protected behind Secure Socket Layer encryption, security is of the utmost important to Nextiva and they deliver an impenetrable service for their customers.

Online Fax Plans:

Nextiva have a flexible structure of plans, which cater to all budgets and demands. Spread across six plans are three tiers of package, each split into a monthly and discounted annual coupling. Basic Annual and Basic Monthly are available as free trials with 500 pages per month each, whilst Premium Annual and Monthly have 1000 pages and the Max plans have 3000. All plans have the same feature list and vary only in price and monthly limitations.

Prices:

The Basic plan is available from $4.95 per month (on an annual basis) to $8.95 (on a monthly basis.) The Premium plan is available from $12.985 per month to $17.95 per month, whilst Max Annual weighs in at $29.95 and Max Monthly at $34.95. Overage pages are charged at just 3¢, one of the lowest in the industry.

Name of PlanMonthly RateNumber of Free Fax PagesFee per Fax Page over monthly limit
Basic$4.95500$0.03
Premium$12.951000$0.03
Max$29.953000$0.03

Ease of Use:

Nextiva is astonishingly easy to-to-use, free of errors and streamlined to the point of simplicity. With a straightforward and incredibly digestible interface, the system is accessible for all abilities and even features step-by-step wizards to guide you through the process. Users are given only the important options to take care of, whilst the software configures the fax as best as possible for deliverability and design. All faxes are stored in a database which can be browsed and searched in the future, with folders organizing faxes much in the same way that email clients do their messages.

Customer Support:

Nextiva has long been known for its extensive customer service program, a feature which has certainly been ported over to the online fax service. With an online FAQ and knowledgebase of articles and helpful guides, the Nextiva Fax website offers a wealth of information for the user. Those who need more personalized assistance can get in touch with the 24/7 phone support or access the email support program. Agents across both of these channels were friendly and efficient.

Bottom Line:

Nextiva Fax is a powerful and streamlined service, with a toolkit capable enough to satisfy international corporations and a pricing structure to suit even the smallest of wallets. With a sleek interface and friendly support system, Nextiva Fax is one of the most familiar and intuitive online faxing services and you could do much, much worse than invest in an annual Nextiva plan.

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