Optimum Business Review

Company Overview

Optimum Business has been awarded two "Highest Customer Satisfaction among Telephone Service Providers for Small/Midsize Businesses” accolades and offers a wide range of products that take into account, not only the needs of the individual, but the needs of your business as a whole. As well as their VoIP services, they offer Optimum TV to ensure that your clients, customers, employees and partners are kept up to date with business activity and news even while they’re in the office. They also offer optional combinations of packages, which means that you only have to buy what you need to use.
 

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Features

The features included from Optimum Business are wide ranging and all geared to make your business more efficient at low cost and low hassle to you. Listed below you’ll find some just a few of the features that set the company apart.

  • Keep your current phone number.

  • Use your existing phones and jacks.

  • A personalized Optimum Voice homepage allows you to check in and connect to your home phone from anywhere.

  • FREE 411.

  • 24/7 live customer support

  • Extra security with a battery backup.

  • Includes Enhanced 911 service.

  • Click to Call – make calls with just one click from your computer

  • Consumer Directory Listing

  • Google Gadget

  • Call control features include blocking selected numbers, anonymous calls and hiding your number for outbound calls.

  • Call forwarding features include a find me option to ensure you can be reached anywhere in your office and settings that you can program to different times of the day.

  • Among other call features you have advanced voicemail, VIP ringing, 3-way calling and a call return option.

  • Optimum TV – a TV package for your business to keep your customers and employees informed of all the news and business activity they need to know.

VoIP Packages/Plans

Optimum Business offers you separate online and call packages that you can buy separately or combine (at the cheaper price of $59.90 / month)

Optimum Online: This offers you the following features and does not require an annual or long-term contract:

  • Up to 5 e-mail addresses with 2GB of storage each.

  • Web-based Optimum Online E-Mail: check e-mail when you're away from the office.

  • Mobile integration.

  • A security package that includes advanced Antivirus, Firewall, and Web Filtering.

  • Connect on the move and have access to free Wifi at Optimum Hotspots.

  • Free PC protection against malware, spyware and viruses.

If you buy the optimum online package you can also buy the optimum trunking package at a reduced rate of $29.95 / month. This is aimed at giving you mobility and flexibility when it comes to business calling.

Optimum Voice: This includes essential call features and offers flexibility regarding any add-ons you may need. The voice package offers:

  • Unlimited calling to the U.S., Puerto Rico, Canada and

  • the U.S. Virgin Islands

  • More than 20 business calling features such as call waiting with caller ID, 3-way calling, call forwarding and outbound caller ID business name.

  • 24/7 local network monitoring

  • 24/7 local technical and customer support

  • Free 411 Directory Assistance

  • Optimum TV is also offered at $29.99 / month

Customer support / Ease of setup:

The customer support offered comes in the form of email, telephone and live chat. All of these are available 24/7. There is an answer center that aims to solve any FAQs and provides step-by-step solutions to common questions. There are user guides for each product and a series of “Did you know” tutorials to take you through setting up and using your product and offer a 30-day money back guarantee if you are unhappy with the service.

Bottom Line:

The wide range of options offered by Optimum Business and the level of understanding the company has about of business needs is what sets them apart from other VoIP providers. The initiative to provide TV for your offices, demonstrates that, although they may not have the technical depth of integration for all their product features, they are focused on the needs of the people associated with your business.

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