RingByName Review

Company Overview:

RingByName is currently used by hundreds of businesses in the US, Canada, and throughout Latin America. The foundation of RingByName is an agile telephony platform, which has provided reliable service to tens of thousands of businesses for more than a decade. The company recently announced its new exclusive product, which is available on a white-label basis for businesses that want to offer a branded Cloud PBX to their customers without having to make a significant up front financial or time investment. Used primarily by small and mid-sized businesses and organizations with less than 100 employees, RingByName can be packaged with phone numbers from dozens of countries; offered with a variety of calling plans, and bundled with devices and other products and services. The company is headquartered in Miami and serves customers worldwide.
 

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Features:

  • Sync Microsoft Outlook or Google Contacts with your RingByName account

  • Personal Voicemail greeting

  • Customize your out-going caller ID

  • A virtual receptionist that greets callers and directs them to the right person at

  • your company

  • Mobile version available and compatible with iPhone, Android and can be used on tablets.

  • CRM for free. Keeps track of all the calls to your business and then lets you add notes so whoever picks up the phone can see a caller history. Click2Call Extension - This browser extension allows you call any phone number that is displayed on the web with one mouse click.

  • Find me / follow me

  • Soft phone and virtual office / virtual phone options

  • Fully redundant network

VoIP Packages/Plans:

RingByName has month-to-month contracts and contracts that last for one, two or three years. As with many VoIP providers, when you sign up for a longer contract the price per user drops. RingByName also offers complimentary phones when you sign up for a longer contract, though this may depend on your price plan. Plans are put together based on your business type, assessing your industry needs as well as your personal requirements. For prices and plans you’ll need to talk to a representative from RingByName.

Customer Support / Ease of Setup:

RingByName offers a 30-day money-back guarantee. If you need to contact RingByName, you can call, email or chat with a representative online. Technical support hours are between 9 a.m. and 9 p.m. EST. There is also the FAQs page on the site and this specifically focuses on setup, rather than questions regarding issues you have with the service as an established user. There is no user forum, which would be helpful in lieu of any FAQs relating to usage, but RingByName does provide tutorials.

RingByName also provides native speaker customer support in English, Spanish and Portuguese.

Bottom Line:

RingByName is flexible on contract length and allows you to create your own package for your business. You can add as many extensions as you want, but these will incur a cost per extension. RingByName provides e911 service as standard, allowing your name and address to be known automatically to any emergency services you call. It would benefit from some more in-depth features but for businesses who want a reliable, no-fuss service, RingByName is an excellent choice.
 

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