SFAX : Online Fax Sites Review

Company Overview :

Sfax is the popular and successful online faxing arm of Texas based technology house SecureCare. Out of its Austin premises, SecureCare has been innovating and providing award winning software since 1998 and have pooled all of its resources into the Sfax online fax product. With tens of thousands subscribers across North America, Sfax v.3 has been wildly popular since its redesign after 2 years of product testing and improvement. Priding itself upon security, flexibility and transparency; the online fax service is a great tool with power enough for international corporations but with the simplicity to entice beginners and smaller businesses.

Features:

Sfax is stuffed full of features to satisfy all budgets and abilities.

  • Full Control

    The software supports a number of types of user, account and groups. Administrators have the ability to manage all users, giving them different access and permissions; along with security settings.

  • Organization Tools

    The Sfax software works very much like an email client and allows you to manage your faxes in folders, along with segregating your contacts into groups and interests.

  • Unlimited Simultaneous Faxes

    Send and receive as many faxes as you want at the same time, busy signals don’t exist.

  • Collaboration & Workflow

    Sfax workflow tools help to establish great networking and teamwork between groups in a business who are sharing the workload of a project.

  • Annotations & Signatures

    Both sent and received documents can take advantage of Sfax’s graphical editor, using shapes and text to annotate faxes for reference and highlighting. You can also digitally sign documents with virtual signatures, stamps and seals.

  • Custom Cover Pages

    Use Sfax’s standard cover page and edit the information with subjects, recipients and signatures or design and upload your own with a personal touch.

  • Desktop Integration

    Sfax integrates with a number of Microsoft Office applications, along with Adobe and EHR. Any software that supports printing will support direct Sfax faxing without having to visit the web-based interface.

Security Features:

Sfax’s parent company has long been known for its dedication to security. All SecureCare products are protected by a multi-layered security system spanning physical safeguards to virtual firewalls. State of the art technology installs barriers to protect from hacking and interception of information, whilst a $3m liability insurance is in place to compensate customers who find themselves on the end of a breach of security. SecureCare have been innovating and developing their security system for more than 15 years.

Online Fax Plans:

Sfax offer four different modes of plans and packages. Monthly plans are designed for teams and individuals, whilst Annual plans cater for the more demanding clients like large companies. The Sfax ‘Your Plan’ package allows users who need more than 2500 pages per month to receive a bespoke plan with flexible payment options. The Freedom Plan is a cost-effective low-density plan which comes with a dedicated toll-free number and great prices for additional credits and upgrades. Regular plans start from 100 pages per month and rise to 2500 per month.

Prices:

Monthly plans range from the Solo package which costs $9 per month and affords users 100 pages, to the Pro package which weighs in at $159 per month for 2500 pages. Annual plans begin at $7.50 per month for 100 pages and rise to $125 per month for 2500 pages. All plans come with an overage cost of 10¢ per additional page. A free plan is available for 14 days.

Name of PlanMonthly RateNumber of Free Fax PagesFee per Fax Page over monthly limit
Solo$9100$0.10
Basic$15175$0.10
Standard$29350$0.10
Plus$49350$0.10
Contender$991500$0.10
Pro$1592500$0.10

Ease of Use:

Sfax is available in a number of formats, all of which are incredibly accessible. Available through web browsers, in PC or Max applications or as an API platform; Sfax is certainly one of the most diverse products around. All interfaces are incredibly intuitive, modeled after email clients with top level tabbed navigation and simplistic Microsoft Office-esque operation. SecureCare are currently working on apps for the iPhone, iPad and Android which will make them one of the only online fax providers to offer such a service. We’re confident that these platforms will be equally intuitive.

Customer Support:

Sfax’s Help page offers a myriad of ways to contact the support team or gain instant guidance. Users can easily see if their problems are a result of Sfax themselves with system status alerts, whilst case studies, newsletters and webinars keep subscribers up-to-date with product guides and pointers. The support desk is part of SecureCare’s team, which is entirely human and Texas based; available across social media platforms, support tickets, email service and phone lines. The support team work alongside SecureCare’s developers, so have expertise integrated with their friendly manner; a fantastic combination.

Bottom Line:

Sfax is one of the most forward thinking and consumer focused online fax providers we have come across. Dedicated to providing unparalleled service in tandem with innovative software solutions; it’s hard to believe that Sfax are also one of the most economic options and certainly rank near the top of the list across all criteria.

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