Versature Review

Executive summary

Versature won’t short you on available features and integrations, making it scalable for larger businesses with mobility to match. Be prepared to pay for the features as you grow, as a number of features require buy in per user, per month.

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Versature Highlights

  • Unlimited local and U.S. calling on select plans

  • Toll free number included

  • Click to Dial with Chrome and Office 365

Pros

  • Integration with Slack and Salesforce

  • Up to 10,000 toll free minutes depending on plan

  • No contract required

  • Easily accessible, dedicated customer support

  • Wide selection of VoIP features

Cons

  • Expensive per user fee on a number of features
  • Some features, considered standard with other companies, require additional cost
  • Free phones require lengthy contract (3 or 5 years)

Value for Money

The value for money with Versature shifts dramatically depending on the plan you select. There are three plans offered, with the basic tier, essentials, starting at $29.99.

For business VoIP, this would appear to be a competitive rate given the unlimited incoming and unlimited local calls along with a suite of included features such as the free toll free number, integration with 3rd party software like Salesforce and Office365, caller ID, click to call, and call reporting.

Dig a little deeper into the included features and you start to see where the value diminishes. The Essentials plan is for domestic or local calls within Canada only. If you want to make any calls or do business in the U.S., you’ll be paying a per-minute rate.

The value does increase a bit with the Professional and Enterprise plans, which provide unlimited long distance for U.S. and Canada.

Another downside for businesses is the charge for conference calling. With more organizations handling business online and using remote workers, conferences can happen frequently. Paying 2 cents per minute on conference usage can add up fast.

While there’s a great deal of integration with platforms like Office365 and Salesforce, Versature surprisingly charges for its VoIP client for PC or Mac. This is unusual, as most providers include softphone support like this for free.

There are a wealth of features available with Versature, but it’s surprising to see a number of them with a per-user/per-month fee.

Pricing Layout
Essentials – $29.99/mo
Professional - $34.99/mo
Enterprise - $44.99/mo

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Future Scaling

If you’re a growing mid-sized business, Versature does offer a number of plans that would allow you to start small and increase features based on the addition of employees, and the need for more lines.

There’s no clear limit on the number of employees you can add, but expect to pay per month, per user if you scale up to include things like call recording or video conferencing.

While the softphone and smartphone applications make it easy for any company to scale up with remote workers, or those who need to work in the field, there’s a cost associated with that as well though it’s only an additional $1.35 per month, per user.

The scalability is certainly there to handle even the largest enterprise, as long as you have the budget for it.

Ease of Setup and Management

With its focus on cloud-based business, Versature make installation and setup extremely easy. Setting up a 3 or 5 year agreement provides you with phones that you can use through plug and play – just plug in once your account is established and you’re ready to go.

If you already have equipment or phones, those can be quickly configured to work with your Versature account.

However, the beauty of cloud-based platforms like Versature is that you don’t actually need a phone. By adding the PC or Mac softphone or smartphone applications, you can access your VoIP from anywhere you’re connected to the web.

The administrative dashboard is intuitive, making it a simple task to retrieve call logs or recordings, check records, setup queues and call groups, configure digital settings, and add new lines.

Versature has free phones available, along with a suite of great features.

Customer Service

When you’re sourcing a VoIP provider for your business, there are often two important factors to look for; the availability of support teams, and how easy it is to connect with them.

Versature does exceptionally well with providing multiple routes of communication with its support services. Its teams are available through a number of social channels, via website contact form, live chat, email, and a toll free phone number.

There’s also a dedicated quick dial number that gets you right to support by simply dialing 611 from any Versature connected device.

The support isn’t available 24 hours a day, with hours limited to Monday through Friday from 8am to 6pm (5pm on Fridays). While you can’t reach support during off hours, there is still a support team on hand to monitor and address any telecommunication issues with the Versature network.

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Mobility

Versature customers have access to standard mobility options with an account, including access to a softphone application (PC or Mac) as well as a smartphone application. Likewise, given the cloud-based nature of the entire system, administrators are able to monitor reports, logs, recordings and the rest of the system from any device with an internet connection.

Unfortunately, as mentioned, those mobile applications come at an added cost per month, per user. It may not impact the budget much for a larger enterprise, but it’s an added cost that smaller startups may not be able to absorb. If your small business has multiple employees working in the field, those mobility fees can add up fast.

Conclusion

Versature has received a number of awards including best business, small business of the year and employer of choice. It’s clear the organization care about its customers as much as its employees, and offer a suite of features that make the service suitable for any size enterprise. Unfortunately, depending on the business model, the cost of those added features could be prohibitive for smaller businesses.

Overall, Versature is a solid choice in VoIP for growing organizations doing business in the U.S. and Canada.

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