The Best Call Center Providers of 2019
Award-winning services to boost your business

Choose from flexible, integrated, and game-changing features that meet your business demands– as well as your budget.

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ProviderOur Score
Most Popular Business Solution
RingCentral
All-inclusive business phone system
IHS Markit 2018 #1 UCaaS Leader
9.9
+ Why choose RingCentral? - Hide Details
Vonage Business
Average business savings: 36%
2018 TMCNet Product of the Year
9.6
+ Why choose Vonage? - Hide Details
8x8
Get a free phone today
9.3
+ Why choose 8x8? - Hide Details
Ooma
Save $50 and get free shipping
Rated #1 Business VoIP by PCmag
9.0
+ Why choose Ooma? - Hide Details
OnSIP
30-day trial with all apps available
8.9
+ Why choose OnSip? - Hide Details
Jive
Average business savings: 43%
8.6
+ Why choose Jive? - Hide Details

Must Reads

Why choose RingCentral?
Trusted Provider
9.9
All-in-one at the fraction of the cost of separate providers
  • Intuitive mobile app
  • Add local numbers for $4.99
  • Dedicated 24/7 support
Get up to 33% in savings, annually
Call now to start free 15-day trial
Pros
  • Extensive online product demos and resources
  • Salesforce, Google, Zendesk, Outlook integration
  • Mobile integration with remote management
  • Dedicated account manager available with extended enterprise support plan
Cons
  • It can be time consuming to manage several users
  • Web portal can become sluggish
Spotlight Testimonial

Enterprise account executive:

"The international calls are clear and crisp and hardly ever have connection issues."
Why choose Vonage?
Our Top Pick
9.6
Thousands of companies are moving to Vonage each month
  • Supports 50+ lines
  • 100% free setup
  • Award-winning, 24/7 customer support
Get up to 36% off phone bills
Call now to start free 14-day trial
Pros
  • Crystal clear voice quality
  • Vonage Flow team messaging service comes standard
  • Affordable international calling rates
  • Unlimited calls and SMS to US and Canada
Cons
  • Some features that are standard elsewhere require upgrading
  • Call recording is only on advanced plan and 15 hours/month max
Spotlight Testimonial

Nick P.:

"With Vonage, I am free to conduct my business and still can keep my phone number protected."
Why choose 8x8?
9.3
Unlimited calling in the US and 14 other countries
  • Good for businesses looking to scale
  • Fees on a per-user basis
  • Mon-Fri phone support
Call now and get a free quote
Pros
  • Advanced phone features: extension dialing, auto attendant, ring groups and internet faxing
  • Affordable and flexible pricing
  • Easy to operate
  • Integrates with a wide variety of office tools
Cons
  • Limited call queuing options (system won’t tell callers how long the wait time should be)
  • No 24/7 live chat or phone customer service option
Spotlight Testimonial

Don of Roseville, CA:

"8x8 takes care of everything we need and their price is right."
Why choose Ooma?
9.0
Sound like a big business at small business pricing
  • No contracts
  • United CRM and communications
  • Support team available 24/7
Call now and get a free quote
Pros
  • Quality mobile apps
  • Choose a number or port your own
  • Excellent call quality
Cons
  • Limited customizations
  • Some complaints about customer service
Spotlight Testimonial

Amie of Irvington, NJ:

"It is affordable to all and I think it is well worth the money for what you are going to get in return. "
Why choose OnSip?
8.9
Trusted by over 100,000 customer accounts
  • Best provider for SIP trunking
  • Flat, $7 setup fee
  • In-depth FAQ section online
Call now and get a free quote
Pros
  • Pay per minute or per user - no contracts
  • Comprehensive dashboard for staff monitoring
  • Helpful video tutorials
Cons
  • Paying for all features can add up
  • A bit of a learning curve
Spotlight Testimonial

AJ - Founder and CEO of the Jar Group:

"OnSIP basically allows us to administer an entire office full of phones for 250 bucks a month"
Why choose Jive?
8.6
Cloud powered VoIP phone systems
  • Virtual numbers available
  • Flexible contracts
  • Productivity-enhancing features
Call now and get a free quote
Pros
  • Hassle-free setup and comprehensive onboarding
  • Unlimited local and long distance calling minutes
  • 24/7 US-based phone support
Cons
  • Premium video features cost extra
  • Setup for non-preconfigured phones is time consuming
Spotlight Testimonial

Paul J, American Fork, Utah:

"Jive is continually making their product better through integrations, features, and new products. "
Why choose CloudPhone?
8.5
Unifies all business communication into one service
  • Enterprise-level features
  • No hidden setup fees
  • Limited phone and email
Call now and get a free quote
Pros
  • All plans include unlimited minutes and texts
  • Integrates with your existing devices
  • Easy setup
  • Powerful and flexible smartphone app
Cons
  • Limited voice-only conferencing for up to 5 participants only
  • Only works with a local US or Canadian number or one of a limited range of toll-free options
Spotlight Testimonial

Justin Mueller, CEO | Consultant | YouTuber:

"At CloudPhone their cheapest plan is $12 a month and you're given unlimited talk and text. "
Why choose Grasshopper?
8.2
Get a national or localized phone number
  • Add multiple extensions
  • Google Voice included
  • 24/7 via phone/chat support
Call now and get a free quote
Pros
  • Fast and easy setup process
  • Call forwarding to anywhere in the world
  • Over 350,000 customers served
Cons
  • Must be used with mobile device or existing landlines
  • Not as comprehensive packages as other options
Spotlight Testimonial

Vinny Galiano, entrepreneur and investor:

" I have to say, working with @Grasshopper was one of the best things I've done in a long time. "
Why choose Alliance Phones?
8.0
Reliable and easy to manage VoIP service
  • Cloud-based management
  • Zero setup/installation fees
  • 24/7 tech support
Call now and get a free quote
Pros
  • Multiple customer support channels
  • Organized contact management system
  • Call control based on inbound number
Cons
  • Higher monthly rate for smaller businesses and startups
  • Extra call recording billed on per-minute basis
Spotlight Testimonial

Justin Mueller, CEO | Consultant | YouTuber:

"At CloudPhone, their cheapest plan is $12 a month and you're given unlimited talk and text. "
Why choose Verizon?
7.8
Do business your way. Get Fios.
  • Unlimited national calling
  • Over 30 calling features
  • High-speed network
Pros
  • Integrates Google apps for business
  • Data colocation
  • Wireless backup
Cons
  • Some people have reported difficulty with customer service
  • Optimal service may require the purchase of a Verizon router
Spotlight Testimonial

Patrick Meyers, CEO, Healthcare Connection of Tampa:

"We're able to get in touch with each other faster, and we're able to make changes to the system immediately."

With many companies around the world now using call center software and providers like the aforementioned specializing in every solution from inbound to outbound call center software, we thought that you may wish to know more about what such software is, how it works and how your business could benefit from it.

Introducing the world of VoIP solutions:

'VoIP' is an acronym meaning 'Voice over Internet Protocol', which is, in a nutshell, a phone service delivered over the Internet. VoIP offers both cost and functionality advantages over the more traditional provision of phone service by a phone company.

The abilities that VoIP solutions give agents, such as the ability to work from any location with an Internet connection, has led to their considerable popularity in recent years. However, given that not all VoIP service providers are able to offer 911 or 411 services or phone directory listings, some call centers still combine a VoIP plan with a traditional phone service.

What you need to know about Call Center software:

While the term 'call center software' may seem self-explanatory, different software providers and solutions naturally offer different advantages and disadvantages. That is why we make it easy for you to compare providers by reading through our comprehensive reviews.

Call center software plans are by no means consistent in their feature sets and price levels. Your own chosen software may include Automatic Call Distributor (ACD) technology, for example, for assigning inbound agents to incoming calls, thereby maximizing productivity.

When comparing our call center software reviews, you may also encounter references to computer telephony integration (CTI), which enables the integration or coordination of interactions on a telephone or a computer, and interactive voice response (IVR), which is how phone systems process a telephone call's voice waves or touch tones.

How could your firm benefit from Call Center software?

Great VoIP software doesn't just allow your firm to run a basic contact center, also making active contributions to your company's productivity, flexibility and bottom line.

Such a solution will make possible the smooth and effective management of the calls that your business initiates and receives. In the age of cloud based software, contact center agents are also increasingly empowered to work from anywhere without the need for traditional hardware, software or a phone line.

Another vital consideration when choosing a VoIP provider is the payment model, and sure enough, the best software plans will make it easier for your organization to budget and free up ongoing expenses for projects of greater importance.

Don't look any further than our comprehensive call center software reviews when seeking the best provider and phone plan for your own firm's contact center.