Compare the Best Call Center Companies of 2018

Choose from flexible, integrated, and game-changing features that meet your business demands– as well as your budget.

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This site is a free online resource that strives to offer helpful content and comparison features to its visitors. Please be advised that the operator of this site accepts advertising compensation from companies that appear on the site, and such compensation impacts the location and order in which the companies (and/or their products) are presented, and in some cases may also impact the rating that is assigned to them. To the extent that ratings appear on this site, such rating is determined by our subjective opinion and based on a methodology that aggregates our analysis of brand market share and reputation, each brand's conversion rates, compensation paid to us and general consumer interest. Company listings on this page DO NOT imply endorsement. Except as expressly set forth in our Terms of Use, all representations and warranties regarding the information presented on this page are disclaimed. The information, including pricing, which appears on this site is subject to change at any time.

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ProviderOur Score
Most Popular Business Solution
RingCentral
All-inclusive business phone system
IHS Markit 2018 #1 UCaaS Leader
9.9
  • Omnichannel routing
  • Add local numbers for $4.99
  • Dedicated support team
Why choose RingCentral Hide Details
Vonage
Average business savings: 36%
2018 TMCNet Product of the Year
9.6
  • Supports 50+ lines
  • No annual contracts
  • Award-winning customer support
Why choose Vonage Hide Details
8x8
Simple, all-in-one virtual call center
9.3
  • Universial queuing
  • Fees on a per-user basis
  • Mon-Fri support via phone
Why choose 8x8 Hide Details
MegaPath
Unlimited international calling
9.0
  • Automatic call distribution
  • On-site installation
  • 24/7/365 phone support
Why choose MegaPath Hide Details
OnSip
30-day trial with all apps available
8.9
  • Pay-as-you-go plans
  • Flat, $7 setup fee
  • In-depth FAQ section online
Why choose OnSip Hide Details
CloudPhone
Get setup in as little as 2 minutes
8.6
  • Enterprise-level features
  • No hidden setup fees
  • Limited phone and email support
Why choose CloudPhone Hide Details

Must Reads

With many companies around the world now using call center software and providers like the aforementioned specializing in every solution from inbound to outbound call center software, we thought that you may wish to know more about what such software is, how it works and how your business could benefit from it.

Introducing the world of VoIP solutions:

'VoIP' is an acronym meaning 'Voice over Internet Protocol', which is, in a nutshell, a phone service delivered over the Internet. VoIP offers both cost and functionality advantages over the more traditional provision of phone service by a phone company.

The abilities that VoIP solutions give agents, such as the ability to work from any location with an Internet connection, has led to their considerable popularity in recent years. However, given that not all VoIP service providers are able to offer 911 or 411 services or phone directory listings, some call centers still combine a VoIP plan with a traditional phone service.

What you need to know about Call Center software:

While the term 'call center software' may seem self-explanatory, different software providers and solutions naturally offer different advantages and disadvantages. That is why we make it easy for you to compare providers by reading through our comprehensive reviews.

Call center software plans are by no means consistent in their feature sets and price levels. Your own chosen software may include Automatic Call Distributor (ACD) technology, for example, for assigning inbound agents to incoming calls, thereby maximizing productivity.

When comparing our call center software reviews, you may also encounter references to computer telephony integration (CTI), which enables the integration or coordination of interactions on a telephone or a computer, and interactive voice response (IVR), which is how phone systems process a telephone call's voice waves or touch tones.

How could your firm benefit from Call Center software?

Great VoIP software doesn't just allow your firm to run a basic contact center, also making active contributions to your company's productivity, flexibility and bottom line.

Such a solution will make possible the smooth and effective management of the calls that your business initiates and receives. In the age of cloud based software, contact center agents are also increasingly empowered to work from anywhere without the need for traditional hardware, software or a phone line.

Another vital consideration when choosing a VoIP provider is the payment model, and sure enough, the best software plans will make it easier for your organization to budget and free up ongoing expenses for projects of greater importance.

Don't look any further than our comprehensive call center software reviews when seeking the best provider and phone plan for your own firm's contact center.