BroadVoice Review

Company Overview:

BroadVoice is a leading VoIP provider that excels at delivering superior service through the cloud. Since 2003, BroadVoice offers business VoIP services including SIP trunking, Cloud PBX, Unified Communication and other VoIP tools to businesses of every size. You can easily scale up or down depending on your current needs. Small to mid-sized companies appreciate the professionalism, ease of use, and excellent quality that BroadVoice supplies, not to mention the notable savings that will become apparent after the first month of use.

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BroadVoice has more than the lion’s share of features available within their range of pricing plans. Some of the more outstanding ones include free Android and iOS mobile apps, a tremendous feature that allows you to keep doing business on-the-go, softphone availability, cloud PBX and even unified communication between voice, email and messaging.

Other BroadVoice features include:

  • 3-Way Calling

  • Auto Attendant

  • Call Logs

  • Direct International Dialing

  • International Virtual Numbers

  • Fax-to-Email

  • Traditional and Virtual Fax

  • Direct Inward Dial

  • Caller ID Block/with Name Support

  • Keep Your Existing Numbers

  • Unlimited Local & Long Distance

  • Telemarketer/Block List

  • Directory Listing

  • Call Forwarding, Holding, Waiting

  • Do Not Disturb (DND)

  • Online Call Management

  • Unlimited Inbound

  • Audio Conference

VoIP Packages/Plans

BroadVoice also has one of the widest assortment of VoIP packages available, starting from $9.95 and moving up to $36.95. Choose from unlimited In-State, US and Canada, or global calling plans.

  • Unlimited extension: This is the best plan for businesses focused on US / Canada because it allows them to make unlimited calls to US and Canada. The plan also includes cloud PBX features such as conference call and call recording. Monthly subscription starts from $29.95 (no contract) to $17.95 (3 year contract).

  • Unlimited global extension: This is the optimal plan for international businesses because it allows them to make unlimited international calls. The plan also includes cloud PBX features such as conference call and call recording. Monthly subscription starts from $36.95 (no contract) to $26.95.95 (3 year contract).

  • Metered extension: This is the $9.95 monthly subscription plan suitable for businesses that want pay-as-you-go pricing without any contract. The plan includes cloud PBX features such as conference call and call recording, unlimited inbound calls and $0.04 per minute for outbound calls.

Optional features: Auto Attendant ($15 /month), Telephone Number ($5 /month), and Virtual Fax ($9.95 /month).

Customer Support/Ease of Setup:

BroadVoice has US-based customer support, with representatives available 24/7 via live chat, email and a toll-free US number. There’s also a wide range of FAQs and an extensive support wiki to answer any question.

The website itself is clean and easy to navigate; though, you won’t find any pricing information for business customers. Setting up is a snap, and an agent is assigned to handle your case personally, and will, upon phone delivery, walk you through every step of the process.

BroadVoice has a 30-day money back guarantee, but you’ll need to pay for return shipping and any additional services that accrued charges.

Bottom Line:

BroadVoice is a solid company with plenty to offer the small to medium range businesses. Their extensive list of advanced telephony features will give your company a professional edge. Adding their mobile and softphone compatibility, will also give you the ability to do business from anywhere. BroadVoice is a reliable service that won't just address your phone needs, but that will take all of your communication services to the next level.

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