CenturyLink Business Review

Company Overview:

CenturyLink became the third largest telecommunications company in the United States due to acquiring Qwest Communications in 2011. CenturyLink provides internet services to nearly 3 million people across America. The VoIP products provided by this company are specially designed to combine both voice and data on a single connection. This simplifies networks and by reducing the number of necessary connections, increases call quality. The service supports IP phones by Cisco, Astra and Polycom, or you can keep your existing phone system and manage your own PBX.

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CenturyLink Business focuses on a high tech approach to increase call quality. It is not always the simplest service to use and the usual call features can be found such as:

  • Call Blocking, forwarding and transfer

  • Conference Calling

  • VIP identification

  • Call Hold

  • A redial service to allow you to avoid redialing busy numbers

  • Caller ID with Name

  • SIP Trunking

  • Unified messaging and mobile convergence

  • Find me / Follow me

  • Virtual numbers and toll free numbers

  • CenturyLink offers its own 411 directory assistance service

  • The features offered by CenturyLink Business come with a user guide which is easily available online.

  • All assistance, maintenance and upgrades are in-house so there is no redirecting to any external agents.

VoIP Packages/Plans:

Each package offers a selection of features and is automatically on a month-to-month price plan. 12, 24 and 36-month term price plans are available when you

buy a minimum of 3 lines to make you eligible. You can combine packages if one does not quite meet your needs.

Packages include a local line, unlimited local calling and a choice of valuable call features. There are a variety of features available for you to choose to customize your package to your business needs.

CenturyLink Choice packages: Business Prime: up to 3 call features (business voicemail is not available)
Business: up to 3 call features (business voicemail is available)
Business Plus: up to 15 features (Business voicemail is available)

  • Unistar wire maintenance.

  • Unlimited number of lines.

  • Make up to 6 CenturyLink 411 Directory Assistance calls free.

  • Business Add-A-Line: Business Add-A-line helps you customize your service and can offer you price discounts with a business voice package.

  • Unlimited number of lines

  • Includes call forwarding or series hunting

Customer Support / Ease of Setup:

CenturyLink provides useful information online, including tutorials, speed tests, forums and store locators. There is also a blog and a section for FAQs. The support section is split into different navigation categories and it would actually be more beneficial to have one number to call, rather than spend time clicking through links to try to reach the right number to call. You can contact customer support by email, telephone and chat.

Bottom Line:

CenturyLink is not the easiest of services to navigate. It does not provide cable internet services and instead relies on Verizon to do so. This makes it more confusing when you look at their bundling package and it is slightly misleading. However the CenturyLink Business priority does seem to be to make faster and higher quality call connections, so they’re moving in the right direction.

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