Voxox CloudPhone review

Overview

CloudPhone is a fully flexible VoIP communications platform that enables small businesses to unify all of their communication channels through one intuitive and powerful interface. CloudPhone can make and receive business calls and text messages, as well as receiving faxes, voicemail messages in the form of emails, and managing social media networks. CloudPhone includes multiple toll-free or local numbers, an easy-to-use account manager, and is fully mobile-friendly so that you can receive and make calls and manage usage wherever you are.

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Highlights

  • Unifies all your business communication into one service

  • Integrates with your existing devices

  • Offers enterprise-grade features

Pros

  • Easy setup

  • 50% off Small Business deal

  • Ideal for small businesses of up to 10 employees

  • 30-day free trial

  • Powerful and flexible smartphone app

  • Mobile-friendly account manager

Cons

  • Limited voice-only conferencing for up to 5 participants only

  • Only works with a local US or Canadian number or one of a limited range of toll-free options

Standout Features

The biggest advantage to using Voxox’s CloudPhone is that all of the enterprise-grade features are included for users at every subscription level. All that changes is the amount of included free minutes and text messages. Enterprise features include:

  • Call recording

  • Call conferencing

  • Unlimited business text messaging

  • Eavesdrop option

  • Call transferring

The CloudPhone is particularly designed to be organized from and through ordinary cell phones. In that vein, the iOS and Android mobile account managers allow you to quickly view how many minutes, SMS messages, credit, and extensions remain as well as setting various preferences for the CloudPhone operation. You can also make phone calls from within the account manager wherever you are and set up call forwarding through “Reach Me Anywhere,” that can even redirect calls overseas.

Integration

CloudPhone is entirely cloud-based so the management console conveniently integrates with any existing business software. The web-based system provided by CloudPhone includes a dedicated call management center that can be controlled via the mobile app or from any computer, anywhere in the world. CloudPhone’s central dashboard syncs data from all users within the system so that you can view overall minutes and text message usage and a breakdown of incoming and outgoing calls. The integrated conference call console gives administrators control over phone meetings.

You can link all of your social media networks with CloudPhone as well as connecting your existing personal phone books and email contacts, so all your communications outlets are united on one platform. CloudPhone integrates faxes as well as conference calls, video messaging, and content sharing across every device. With the integrated dashboard, you can make calls from your business phone number via your desktop, smartphone, or any internet connected device, as well as making the most of sophisticated call routing between devices.

Value for Money

Overall, Voxox’s CloudPhone is fairly good value for the money. The 3 pricing plans all include unlimited minutes and SMS messages. The differences between the plans are the number of extensions, virtual receptionists, and phone numbers. The Basic and Professional plans are both very competitively priced, but the top-tier Small Business plan is currently on sale at an especially sweet half-off price, at $34.99 per month forever.

Whichever plan you choose, you can add extra features that are not included, such as extra auto attendants or extra toll-free or local number lines for an additional cost.

On top of all this, there is a 30-day free trial so you can see whether the VoIP works for you before committing to monthly payments.

 BasicProfessionalSmall Business
Number of extensions

2 extensions

6 extensions

Unlimited extensions

Monthly price

$24.99

$34.99

$34.99

Number of virtual receptionists

1

2

Unlimited virtual receptionists

Minutes

Unlimited minutes

Unlimited minutes

Unlimited minutes

Number of SMS messages

Unlimited SMS messages

Unlimited SMS messages

Unlimited SMS messages

Number of phone numbers

1 phone number

3 phone numbers

10 phone numbers

*Prices last updated October 2018

Mobility

Mobility is one of Voxox’s biggest features. The account manager can be accessed from every browser including smartphone browsers, allowing you to check up on remaining credit, minutes, and texts and adjust your settings wherever you are. You can record calls from the mobile app and access them through the web portal as well as by email or sending a text message. You can also change your billing information, contact customer support, or upgrade your CloudPhone plan through the mobile account manager. Through the mobile app, you can use your smartphone as a softphone, making calls through the CloudPhone business service with your business number.

When you use CloudPhone through your mobile, you can access call recording, conference calls, call transferring, eavesdropping, and business SMS messages. Conference calls via the mobile app can include up to 5 callers. CloudPhone sends your business phone calls to your mobile wherever you are, even if you are out of the country, so you can always be available to business connections.

Scalability

Voxox CloudPhone has limited scalability. It’s easy to add extra lines, call minutes or SMS messages, as well as extra auto-attendants to your CloudPhone account up until the maximum Unlimited Plan option of 25 lines and 10 auto attendants. Voxox makes it clear that the CloudPhone service is intended primarily for small to medium businesses with up to 10 employees. Once you exceed that number, CloudPhone becomes hard to use successfully. For example, only up to 5 people can take part in a conference call at once using the CloudPhone mobile app.

However, for businesses that are still very small and hoping to expand, CloudPhone is highly flexible. The Basic plan covers just 2 users with one local or toll-free phone number and is well priced for new businesses. Because no additional hardware is needed, a business can keep adding more users as it grows, just by adding their smartphones into the system. It's easy to set up so you can simply and quickly add new employees.

Ease of Setup and Management

The CloudPhone doesn’t require any particular hardware, which makes it easy to set up. Just download the app to your computer and/or smartphone and set up your account by entering a few personal details to create a profile. Once you verify your account via email, you'll be assigned a phone number to your CloudPhone line. The interface is simple and intuitive, although tech-happy users can customize just about every element of it if they choose. When you first use the app, you’ll enter a wizard to guide you through the initial configuration of all elements of the service, including connecting your email and various social media accounts so that all of your business communications come through the single service.

Once you’re all set up, the whole system can be easily managed via the online web portal which you can access from your mobile phone as well as via computer. The account manager presents up to 4 tabs:

  • Activity that manages all call activity including reading transcribed voicemail messages, listening to call recordings, and viewing PDFs of fax messages.

  • Extensions, which lets you manage your settings such as caller ID, how to respond to incoming calls, and which notifications you’ll receive.

  • The Account tab manages your account information

  • Admin-level users also see a Company tab, which shows all the call, text message, and other information about all users in the system.

Phone Equipment

The Voxox CloudPhone doesn’t come with any equipment because it coordinates entirely through your mobile phone and computer desktop. This is advantageous because it can slip in with your existing phone systems without requiring you to invest in any particular hardware. However, because you can’t use it with a softphone, you’ll probably want to invest in a good headset to make calls more easily through your smartphone or computer.

Customer Service

Voxox’s customer support is available via both email – by sending in a support ticket – and phone, although neither is open 24/7. There is no live chat option. On the other hand, both email and phone support will get you through to a representative and the telephone support is available through a toll-free number. There are also 2 extensive FAQ pages, one for Voxox in general and the other relating specifically to CloudPhone.

While Voxox does have a Facebook account, it doesn’t respond to customer service messages via social media. The Facebook page for Voxox seems to be used only for sharing blog posts on the Voxox blog and there is no Twitter, Instagram, or any other social media network that you can use to contact the company.

International VoIP Calls

CloudPhone is fully set up to handle both incoming and outgoing international VoIP calls. You can make calls to international numbers from your business telephone number through both the mobile app and web portal. Although only calls to the USA, Canada, and Mexico are included in your free minutes, you can easily see how much it will cost per minute to call whichever destination you want.

CloudPhone makes it easy for you to dial the right country code – you just select the destination country from the drop-down box on the mobile app and the service fills in the correct country code for you, which saves some time and trouble. Although call quality varies depending on the country you’re calling, overall it’s clear and easy to hear.

Incoming international calls are treated just the same as local calls with the option to record the call, call screening, and call forwarding features. Only local USA and Canada numbers are available as either toll-free or local options, so businesses with an international presence can’t set up local phone lines in other countries.

Unified Communications/Multi-Channel

CloudPhone excels at bringing together all your communications channels into one central place. Your business emails, texts, conference calls, incoming and outgoing calls, and even social media networks can all be accessed via the CloudPhone mobile app dashboard or web portal. CloudPhone even has the option to convert incoming faxes into PDFs which can be accessed via email or SMS message. CloudPhone doesn’t enable you to send faxes and it also doesn’t integrate to send outgoing social media updates, but it does include outgoing calls and text messages. Video messages and IM can also be accessed and managed via CloudPhone.

Conclusion

Overall, CloudPhone by Voxox is a highly flexible and powerful unified communications solution for small- to medium-sized businesses. The 4 pricing levels with unlimited extensions mean that even small businesses can afford enterprise-grade features without breaking the bank. Vital features like call forwarding, call recording, and conference calls are enhanced by the ability to receive faxes as PDFs to your email or text message center and to read voicemail messages in email form.

Although CloudPhone could do with increasing its customer support coverage so that it’s available around the clock, as well as adding in live chat, it’s already a very valuable and cost-effective communications solution. Once Voxox meets its full potential by adding a softphone integration, extending some of the best features to be accessible outside of the mobile app, and expanding the phone numbers on offer, it could rival the biggest VoIP providers.

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About Voxox

Voxox is a telecommunications company founded in 2006 to provide unified communications solutions for consumers and businesses. It provides a proprietary technology platform that offers tailored IP telephony solutions for any business, but is aimed particularly at small- to medium-sized organizations. Along with hosted IP-PBX and SIP trunking solutions, Voxox also offers VoIP phone and communications services. Voxox is a leader in cloud-based communications, rivaling Skype and Google Voice as it aims to unify and centralize the often scattered communications of successful businesses so that they can focus on their customers.

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