eVoice Review: VoIP Review

Company Overview:

Originally founded in 1999, eVoice was the world's first large-scale, Internet powered voicemail providing system. The company was relaunched in 2010 offering more complete communications services and packages. With the user friendly approach at the heart of the company and being aimed at businesses that include individuals such as freelancers, evoice really shows it is interested in keeping people connected with as little hassle and fuss as possible. eVoice co-founder Wendell Brown holds more than 120 U.S. patents and revolutionized business communications with his patented voicemail-to-email, visual voicemail and enhanced caller ID techniques.

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Features:

  • Access to local and toll free numbers in the United States and Canada.

  • Multiple extensions, enabling dialing to specific employees or departments.

  • Call routing to desired phone or phones as well as forwarding to multiple phones simultaneously or in a specific order.

  • Call screening. Announcement of caller name; calls can then be picked up or transferred to voicemail.

  • Voicemail sent directly to email; management through any computer with a standard Internet browser.

  • Text transcriptions of voicemail messages, delivered as a text message or email.

  • Conference call capability.

  • Professional recorded greeting.

  • Call transferring to voicemail, extensions, or another number.

  • Mobile apps compatible with iPhone, Android or BlackBerry devices.

  • Auto receptionist

  • Virtual Receptionist, office, extensions and phone system

  • Advanced Call Routing, answering Rules

  • Call Recording, logs and screening

  • Conference Calling and web conferencing

  • Dial By Name Directory

  • Online Faxing

  • Hosted PBX

  • Music On Hold

  • Professionally Recorded Greetings

  • Toll-Free Number

VoIP Packages/Plans:

All packages and price plans come with features such as Advanced Call Routing, Auto Attendant, Business Phone System, Call Logs, Caller ID, Conference Calling, Online Faxing, Hosted PBX, Professionally Recorded Greetings, Toll-Free Number, Unified Communications and Web Conferencing along with many more. VIP Support comes with upgrades.

Professional: This is aimed at 1-person professionals or freelancers and includes 300 minutes per month and 2 extensions. Prices start at $12.99 / month but most popular version of this package is said to cost $49.99 / month and provides 2000 minutes and 10 extensions.

Small Business: This is for businesses with 2 – 25 employees. $29.99 / month for 5 extensions and 1000 minutes. Ideal for more limited phone usage with full access to all the other features. Extensions can be added by upgrading to a more expensive plan.

Workforce: This is for businesses with 25+ employees. $29.99 / month but can change to a per user pricing system. Plan includes 2000 monthly minutes per user and allows you to ensure calls are always directed to the correct employees.

The best way to find the price for your business is to get a quote online, speak to one of the sales team or browse the website to ensure you’re addressing your business’s needs.

Ease of Setup / Customer Support

24 / 7 live customer support and email support for users of the service is provided. eVoice also offers a 30 day free trial. There is a comprehensive FAQ’s section if you think your query can be easily answered or may be a common issue. For more in-depth communication you have a customer service portal which will allow you to talk to an advisor directly. There are system status updates regularly shown on the site.

Bottom Line:

The brains behind eVoice pioneered much of the technology used in VoIP services across the world so it’s no surprise that their service yields great results. The products all look simple to use and there are so many customer service options, even if you did have a problem you’d easily find a way to contact someone to help you fix it.

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