Fonality focuses on building business phone solutions around real business needs. For more than 10 years, Fonality has grown their offering to more than just talk, including some of the market’s most innovative features like their Heads Up DisplayTM (HUD) collaboration application. In 2015, Internet Telephony magazine awarded Fonality its Product of the Year award for its 11th consecutive year and also recently received PC Mag’s Editors’ Choice Award for Best Business VoIP Solution of 2016. Serving a wide range of industries from insurance to legal and education to non-profit, they offer flexibility with a choice of cloud VoIP packages, deployment models, and upgrades no one else can match. Fonality provides flexible options to their customers, no matter the size of the company.
The company’s tag line is “big features for small businesses” and they do seem to provide just that. The features are numerous and extensive, divided into categories and sub-categories.
Voicemail to email and full Outlook integration
Full cell / mobile integration and a cell phone app compatible with iPhone and Android – you can also assign your cell phone an extension number and use it as an extension
Visual contact presence and visual call facilities
Conference hosting and password protected conference bridges
Voicemail to SMS
Phones and handsets designed for the Fonality VoIP packages
Professional voice recordings for any automated call answering
Skills/experience based call routing in call centers
Call recordings, call queue management / handling facilities
Take over calls when necessary
Web based administrative panel
Full, real time call reports and productivity stats
User / group permissions for long distance or conference calling
You can choose between fully hosted or on-premise packages. Within these there are subcategories that offer you different specified communications solutions.
Business Phone: Aimed at small to medium sized businesses, this is a simple package that includes features such as auto attendant, voicemail management and mobile phone and computer integration.
Collaboration: This option is better for anyone who wants flexibility and does business on the move. You can “share” your screen with other users in one web conference, host your own on-demand conference call for internal and external attendees or use your cell phone but appear to be calling from the office.
Contact Center: This is essentially a call center option and includes the tools to allow you to provide the best possible service for your customers. Features such as unlimited call queues, real time queue updates, call recording and training tools are available in this package.
Cloud hosting starts from $30 / month and on-premise plans start at $25 / month with a $125 down payment.
Fonality offer a telephone service for customer support, online webchat, a self-service help guide and a blog with tips for users. There is also a customer portal that allows customers quick access to support and there’s a status bar that indicates if there are any problems with the network. The product is marketed as being simple to use but a lot of the systems are at times over complicated and this make it confusing to navigate.
It’s great to have this kind of company in the market, ensuring that small to medium sized businesses are well looked after. The company is well-regarded and the products are high quality. If you like having options and picking and choosing your own features then Fonality is the place to go for your VoIP solutions.