Telesphere Review

Company Overview:

Telesphere was founded in 2000 and soon became known for its industry-leading Unified Communications-as-a-Service (UCaaS) solutions, aimed at small and medium-sized businesses. It has recently been acquired by the similarly long-established Internet telephony service provider Vonage, and indeed, the Telesphere name has largely given way to that of Vonage Business. The company remains a strong choice for businesses across the United States that are seeking the most up-to-the-minute voice, video, data and collaboration features from UCaaS services that, being cloud-based, do not require investment in expensive on-site equipment.

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  • Cloud-based communications, you can connect from anywhere, from any device, smartphone or laptop

  • Private, HD enabled SIP trunking for industry leading IP PBXs across the country.

  • Bring Your Own Broadband - offers sophisticated telecom features and functionality through your current Internet connection

  • Contact Center that uses a carrier-class, resilient architecture, complete with built-in features for the enhancement of call agent productivity.

  • A 100% scalable solution equipped with advanced ACD, IP PBX, Auto Attendant and Announcement capabilities

  • MobileConnect, which allows for greater productivity at a low level of investment

  • CRMConnect, for bridging the gap between your phone system and your customers

  • VideoConnect, enables communication at anytime, anywhere, via a desktop, laptop or mobile device

VoIP Packages/Plans:

Telesphere has long been committed to providing its customers with the unified communication solutions that best suit them. A typical package or plan from Telesphere can include everything from SIP trunking, CRM integration and mobile integration to video collaboration, call accounting and/or a managed firewall. The most advanced cloud features that the company offers even include FaxMail (whereby faxes can be sent/received via email), visual voicemail and call recording. Naturally, with Telesphere having recently been taken over by Vonage, any existing packages and plans may soon become out of date. Those desiring exact information are therefore advised to get in touch with the site directly, with a quote and demo both able to be requested via the homepage.

Customer Support/Ease of Setup:

The recent takeover of Telesphere by Vonage means that you need not worry about the user experience here - Vonage is one of the true industry leaders, and offers an interface with all of the attractiveness, intuitiveness and ease of use that you would expect. There are a lot of customer support options, too, including not only a comprehensive FAQs page, but also the ability to log into your account and open a 'trouble ticket' as a means of instantly getting in touch with the team. Alternatively, you can simply call the dedicated support telephone number.

Bottom Line:

It would be nice if there was clearer information about Telesphere's actual plans and pricing on its website, if only to make the buying decision easier for its many prospective customers. However, with the clout of Vonage behind what was already an attractive package, we see no reason why Telesphere will not go far. The company's flexible approach and range of advanced cloud features are thoroughly impressive, helping it make it a very strong proposition overall.

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