Versature Review

In a Nutshell

Versature is a leader in Unified Communications as a Service (uCaaS) delivering SaaS-based business VoIP communication and call analytics solutions to Canadian companies. With an exclusive focus on cloud-based VoIP communications for business, Versature delivers the highest quality phone systems, a sophisticated feature set, superior enterprise integrations and in-depth call analytics. Trusted by Canadian companies, Versature prides itself in providing the best customer care so that every client receives the guidance they need to be successful.  

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Versature Business VoIP

Features

All Versature devices and solutions come equipped with industry-leading features and superior integrations.

Business and Operational Features

Call Control Features

Administration Features

  • Local Area Codes
  • Auto Attendant/Digital Receptionist
  • Toll-Free
  • Call Queues
  • Ring Groups
  • Custom On-Hold Music or Messaging
  • Voicemail, Voicemail-to-Email, Voicemail Transcription
  • Real-Time Analytics and Dashboards
  • Geo-Redundant Data Centers
  • Disaster Recovery
  • Integrations with SaaS Technology
  • Mobile App
  • Call Forwarding
  • Call Hold
  • 3-Way Call Conferencing
  • Call Park and Retrieve
  • Find Me, Follow Me
  • Simultaneous Ring
  • Call Transfer
  • Do Not Disturb
  • Call Pull
  • Call Return
  • Sonar, Self Service Portal
  • Transparent Invoices
  • Detailed Call History
  • Short and Long-Term Call Recording

Insights

Versature Insights is a suite of tools that that organizes complex business call data and metrics. With access to Versature Insights, organizations can discover industry trends, arm themselves with the resources they need to improve decision making, enhance their customer experience, and develop more meaningful relationships with clientele

Integrations

Salesforce - Turn call details into leads and record it all in one central location.

Klipfolio - Incorporate Versature call data into dashboards with data from CRMs, web analytics, automation, and more.

Slack - Monitor incoming calls to specific extensions, numbers, or queues for call volume, a specific phone number, or contact.

Google Chrome - Click to dial any embedded phone number from any web page.

Office 365 - Make a phone call from any number found in an email message, contact, calendar invite, document, or spreadsheet.

Social Caller ID - Know who is calling via the Versature network.

blueButler - For insurance brokers to keep detailed call recordings.

Google Sheets - Analyze detailed call data and align or mashup with system data.

Pricing

Choose the right Versature VoIP Plan for your Business.

Essentials

$29.99/month

Professional

$34.99/month

Enterprise

$44.99/month

  • Free phone rental on 3 or 5 year contract
  • Free Local Calling
  • 2,500 Toll-Free Minutes
  • $125.00 Value
  • For 6 or more phones
  • Free phone rental on 3 or 5 year contract
  • Unlimited Canada & U.S. Calling
  • Conference Bridge Included
  • 5,000 Toll-Free Minutes Included
  • ($250.00 Value)
  • For 6 or more phones
  • Free phone rental on 3 or 5 year contract
  • Unlimited Canada & U.S. Calling
  • Conference Bridge + 1000 Minutes Included
  • 10,000 Toll-Free Minutes
  • $500.00 Value
  • For 6 or more phones

Customer Support

Once new clients choose the right Versature plan for their business, they are assigned to a Versature onboarding specialist to guide them through their system setup and beyond. Reaching Versature for assistance on any topic is easy. Clients simply dial extension 611 from any Versature device and within seconds they will be connected with a Canadian-based Versature technical support representative.

Commitment to Customer Success

From the initial phone call, businesses are rest assured that they are partnering with a company who has a vested interest in their success.  Versature customers enjoy a seamless onboarding process and appreciate the continual support and learning from Versature’s Technical Support and Customer Success Teams.

Bottom Line

Versature is a customer-centric organization dedicated to providing the highest quality cloud-based business communication solutions to Canadian customers. Versature delivers the most value to customers through industry-leading phone features, in-depth call analytics, and reliable customer support.

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