Vocalcom Review

Company Overview

Vocalcom is a French company founded in 1995 in Paris. Operating in 43 countries and with active branches all over Europe and the US, Vocalcom is the first European group to be a major worldwide provider of VoIP and contact center technology. In 2012 they launched a full-featured, all-encompassing customer contact center solution incorporating Salesforce and marketing and customer support. 2013 saw the company branch into the mobile market with an app to allow smart phone and tablet usage. This connection to a live customer service reduces the number of steps necessary to solve issues that may arise and shows Vocalcom’s approach to business is all about ease of use and access.

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  • Cloud Contact Center Solution – All systems hosted and backed up remotely.

  • Virtual Call Center Software – Call agents can work from / be placed anywhere

  • Digital Customer Engagement – large number of resources provided both, about the company and the industry.

  • Mobile Customer Engagement – Mobile app and technology services provided. Enables access on the move from any device or operating system.

  • Social Customer Engagement – Acknowledging and encompassing social media in real time to engage customers

  • Real-time Online Customer Service - Real-time video chat available

  • Proactive Web Customer Service - Increase conversion rate & average order values

  • Retail Customer Engagement - Video calls from Kiosks connected to call center

  • CRM, Dialer and Cloud Recorder

  • Run Your Call Center in Salesforce - Complete call center and Salesforce integration

  • Dialer Built Right Into Salesforce - Cloud-based predictive dialer for Salesforce

  • Predictive Dialer Software - Boosts outbound calling rates and proven to increase productivity

  • Hosted Call Recorder Online - Call Recording & 10 Years Secure Cloud Storage

VoIP Packages/Plans

To find out what packages are offered by Vocalcom you have to phone or use their online portal to obtain a quote. This is somewhat inconvenient as it means you don’t have an idea of the company’s basic rates but it does say a lot about their service in that your package and prices will reflect your company’s needs.

Customer Support / Ease of Setup:

Customer support is extensive and you have a wide range of options. There are live demos or video demos available on request. You can also request a free trial, call or email. There is an entire resources section on the site, a Youtube channel and even events and tradeshows that take place all over the world, which allow you to see the products in action. They also have reports on customer experiences and news and videos about the latest trends in technology to keep you up to date.

Bottom Line:

It is clear that Vocalcom takes into account entire experiences when it comes to providing communications for business. The approach of the company has been to grow over the years into different market areas, rather than tackle every area at once. This has proved successful and the large number of customer testimonials and success stories demonstrate that Vocalcom really know what to provide for business communications.

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