Best Virtual Phone Services 2019
Award-winning services to boost your business

Virtual phone services are an ideal communications solution offering scalability, increased efficiency, convenience, and flexibility. Not to mention the incredible cost savings over landlines.

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ProviderOur Score
Best Overall
RingCentral
All-inclusive business phone system
IHS Markit 2018 #1 UCaaS Leader
9.9
5/5 stars
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Best Business Solution
Vonage Business
Average business savings: 36%
2018 TMCNet Product of the Year
9.6
4.5/5 stars
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Ooma
One flat fee per user
9.3
4.5/5 stars
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8x8
Free 30-day trial. Starting at a low price
9.0
4/5 stars
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Grasshopper
Free additional phone lines
8.9
4/5 stars
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Jive
Average business savings: 43%
8.6
4/5 stars
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CloudPhone
50% off the Small Business deal
8.5
3.5/5 stars
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Alliance Phones
Unlimited calling for 30 days
8.2
3.5/5 stars
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Verizon
Easy to manage & feature rich VoIP
8.0
3.5/5 stars
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Must Reads

Why choose RingCentral?
Trusted Provider
9.9
5/5 stars
All-in-one at the fraction of the cost of separate providers
  • Intuitive mobile app
  • Add local numbers for $4.99
  • Dedicated 24/7 support
Get up to 33% in savings, annually
Call now to start free 15-day trial
Pros
  • Extensive online product demos and resources
  • Salesforce, Google, Zendesk, Outlook integration
  • Mobile integration with remote management
  • Dedicated account manager available with extended enterprise support plan
Cons
  • It can be time consuming to manage several users
  • Web portal can become sluggish
Spotlight Testimonial

Enterprise account executive:

"The international calls are clear and crisp and hardly ever have connection issues."
Why choose Vonage?
Our Top Pick
9.6
4.5/5 stars
Thousands of companies are moving to Vonage each month
  • Supports 50+ lines
  • 100% free setup
  • Award-winning, 24/7 customer support
Get up to 36% off phone bills
Call now to start free 14-day trial
Pros
  • Crystal clear voice quality
  • Vonage Flow team messaging service comes standard
  • Affordable international calling rates
  • Unlimited calls and SMS to US and Canada
Cons
  • Some features that are standard elsewhere require upgrading
  • Call recording is only on advanced plan and 15 hours/month max
Spotlight Testimonial

Nick P.:

"With Vonage, I am free to conduct my business and still can keep my phone number protected."
Why choose Ooma?
9.3
4.5/5 stars
Sound like a big business at small business pricing
  • No contracts
  • United CRM and communications
  • Support team available 24/7
Call now and get a free quote
Pros
  • Quality mobile apps
  • Choose a number or port your own
  • Excellent call quality
Cons
  • Limited customizations
  • Some complaints about customer service
Spotlight Testimonial

Amie of Irvington, NJ:

"It is affordable to all and I think it is well worth the money for what you are going to get in return. "
Why choose 8x8?
9.0
4/5 stars
Unlimited calling in the US and 14 other countries
  • Good for businesses looking to scale
  • Fees on a per-user basis
  • Mon-Fri phone support
Call now and get a free quote
Pros
  • Advanced phone features: extension dialing, auto attendant, ring groups and internet faxing
  • Affordable and flexible pricing
  • Easy to operate
  • Integrates with a wide variety of office tools
Cons
  • Limited call queuing options (system won’t tell callers how long the wait time should be)
  • No 24/7 live chat or phone customer service option
Spotlight Testimonial

Don of Roseville, CA:

"8x8 takes care of everything we need and their price is right."
Why choose Grasshopper?
8.9
4/5 stars
Get a national or localized phone number
  • Add multiple extensions
  • Google Voice included
  • 24/7 via phone/chat support
Call now and get a free quote
Pros
  • Fast and easy setup process
  • Call forwarding to anywhere in the world
  • Over 350,000 customers served
Cons
  • Must be used with mobile device or existing landlines
  • Not as comprehensive packages as other options
Spotlight Testimonial

Vinny Galiano, entrepreneur and investor:

" I have to say, working with @Grasshopper was one of the best things I've done in a long time. "
Why choose Jive?
8.6
4/5 stars
Cloud powered VoIP phone systems
  • Virtual numbers available
  • Flexible contracts
  • Productivity-enhancing features
Call now and get a free quote
Pros
  • Hassle-free setup and comprehensive onboarding
  • Unlimited local and long distance calling minutes
  • 24/7 US-based phone support
Cons
  • Premium video features cost extra
  • Setup for non-preconfigured phones is time consuming
Spotlight Testimonial

Paul J, American Fork, Utah:

"Jive is continually making their product better through integrations, features, and new products. "
Why choose CloudPhone?
8.5
3.5/5 stars
Unifies all business communication into one service
  • Enterprise-level features
  • No hidden setup fees
  • Limited phone and email
Call now and get a free quote
Pros
  • All plans include unlimited minutes and texts
  • Integrates with your existing devices
  • Easy setup
  • Powerful and flexible smartphone app
Cons
  • Limited voice-only conferencing for up to 5 participants only
  • Only works with a local US or Canadian number or one of a limited range of toll-free options
Spotlight Testimonial

Justin Mueller, CEO | Consultant | YouTuber:

"At CloudPhone their cheapest plan is $12 a month and you're given unlimited talk and text. "
Why choose Alliance Phones?
8.2
3.5/5 stars
Reliable and easy to manage VoIP service
  • Cloud-based management
  • Zero setup/installation fees
  • 24/7 tech support
Call now and get a free quote
Pros
  • Multiple customer support channels
  • Organized contact management system
  • Call control based on inbound number
Cons
  • Higher monthly rate for smaller businesses and startups
  • Extra call recording billed on per-minute basis
Spotlight Testimonial

Justin Mueller, CEO | Consultant | YouTuber:

"At CloudPhone, their cheapest plan is $12 a month and you're given unlimited talk and text. "
Why choose Verizon?
8.0
3.5/5 stars
Do business your way. Get Fios.
  • Unlimited national calling
  • Over 30 calling features
  • High-speed network
Pros
  • Integrates Google apps for business
  • Data colocation
  • Wireless backup
Cons
  • Some people have reported difficulty with customer service
  • Optimal service may require the purchase of a Verizon router
Spotlight Testimonial

Patrick Meyers, CEO, Healthcare Connection of Tampa:

"We're able to get in touch with each other faster, and we're able to make changes to the system immediately."
Why choose Intermedia?
7.8
3/5 stars
Award winning VoIP solution designed specifically for small and medium sized businesses
  • Comprehensive and integrated portfolio of VoIP capabilities
  • Easy to set up and can be easily managed
  • Includes free business phones with no contracts
Call now and get a free quote
Pros
  • Reliable service with guaranteed uptime agreement
  • Wide range of features for all business sizes
  • Easy to set up, deploy, and manage
Cons
  • Slightly costlier than other options
  • Some missing call center features
Spotlight Testimonial

Esther Silver-Parker, President & CEO:

"Intermedia's representatives make me feel as if I am their only customer."

Introduction to Business VoIP

 

Youtube Video

Quick tip: Switching to VoIP will save your business time and money. See how Vonage Business can help>>

Chances are, you already use some form of VoIP or internet phone service through your business phone line. If you’ve ever used Skype or Facebook Messenger - or any kind of internet service to make a call-you’re experiencing the power of Voice Over IP (VoIP).

VoIP systems have become the norm for businesses large and small, as they provide an easy, surefire way to make telecommunications more efficient—and affordable. For small and medium-sized businesses, these savings can make a big difference. The efficiency of a VoIP system can also ease some headaches for companies that may not have the manpower to handle complicated or less streamlined communication needs. Small businesses generally don’t need some of the more sophisticated VoIP features—like video conferencing that can accommodate 100 or more participants—but the flexible pricing, ease of operations, and customer service offered by many VoIP providers can be of real assistance.

When it comes to integrating VoIP into your business, there are some factors to consider before you choose a provider. The top VoIP providers can help you lower costs, reach more customers, and even enhance your mobility and productivity.

The most important features to look out for when searching for a VoIP solution are:

  • Ease of operation and setup
  • Reliability and customer service
  • Features and customizability
  • Mobile options
  • Video conferencing and screen sharing

Switching to a VoIP system entails some initial costs, which are quickly offset by the savings. VoIP services can also increase the efficiency, convenience, and flexibility of your communications and help you incorporate the business tools of a larger company. Before you choose your VoIP provider, try to determine how easy it will be to adopt the system and operate it, and also if it has any specific features you need.

VoIP can help your business

 

Take a Look at the Leading VoIP Systems for SMBs:

Vonage Logo

  • Top notch voice quality
  • Seamless desktop to mobile cross-over
  • Professional admin features

Vonage is a pioneer in the VoIP industry, and now it’s making waves with its business offering as well. In addition to the standard Voice over IP, Vonage Business also supports newer protocols like Multiprotocol label switching and software-defined wide area networks for the most advanced and extensive business telephony services available today.

For small and medium-sized businesses, Vonage has developed Vonage Business Cloud

The platform is easy to set up and fully scalable so it can work for small businesses that are on their way up and medium-sized businesses who already have more extensive VoIP needs.

With every Vonage Business Cloud plan you get 99.999% uptime, additional bandwidth, mobile and desktop apps and unlimited calling and text messages.

Business Cloud plans range from the entry level mobile plan at $19.99/month, and up through the Premium and Advanced plans ($29.99 and $39.99 per month, respectively).

Going to premium is a good decision if you need video video conferencing and chat and file sharing as well as more extensive integrations and customer relations management tools, such as Salesforce, Microsoft Dynamics, and G Suite, among others. If you continue on to the Advanced plan, you can also enjoy additional features like visual voicemail, call recording, and call group to name a few.

The VoIP giant offers more than 40 features for professional calling convenience and ease, yet Vonage caters its plans to suit your business size. So, you can opt for the more basic Essentials plan that offers Amazon Chime Pro, month-to-month contracts, and dedicated mobile and desktop apps, or go for the gold with enterprise level plans that up the game with things like hunt group, auto attendant, and visual voicemail.

The cloud interface syncs the information in your business software with detailed inbound and outbound data. So, teams working with the cloud platform can enjoy screen pops for incoming and outgoing calls, click-to-dial service, call history and logging, note taking, integrated reporting, and continuity across cell phones (Apple and Android). With the state of the art Chime feature, you can host online meetings and enjoy quality VoIP calling and even video conferencing for up-to-the minute team collaboration.

Depending on your preference, Vonage Business can connect directly with your desktop, or you can choose the softphone option that connects your phone line to your computer. Use your pre-existing phones or purchase any of the most popular VoIP phones like Cisco, Polycom, and Panasonic. The choice is yours. Users can also sign up for the Enterprise SMS solution, VideoConnect and CRMConnect, which seamlessly connects with your existing CRM software.

To top it all off there are 44 standard, non-chargeable extras in a standard account, ranging from call blocking and call recording, to virtual receptionists, mobile apps and the Vonage service portal.

Read the full Vonage review

Visit Vonage


Ring Central Logo

  • Multinational infrastructure
  • Unified communications software
  • Tons of third-party app integrations

Why would a small business go with RingCentral? First off, it’s very easy to setup and should really only take a matter of minutes. RingCentral’s cloud-based VoIP is easily scalable, so if you grow to more than 10 users you can upgrade from the “Essentials” plan (up to 10 users) to the “Standard” plan for just $5 more per month. Also, if your business expands to where you need large-scale video conferencing, you can get up to 100 people per meeting on the Premium plan and 200 per meeting on the Ultimate plan.

You also have the flexibility of deciding whether or not you want to use your own equipment or get phones and headsets from RingCentral. Once you’re hooked up to the cloud you can manage your entire phone system from your desktop or your mobile devices no matter where you are. It’s a way for small businesses to efficiently handle their telecommunications despite not having an IT department.

For businesses of all sizes, RingCentral packs a huge punch in the features department, giving small businesses everything they need to create a strong presence and covers all of the bases in terms of phone systems requirements. You’ll get things like caller ID, call forwarding, and auto receptionist along with tens of useful features including:

  • Directory listings
  • Toll-free numbers
  • Hosted BX service
  • Call reports
  • Extensions
  • Call monitoring
  • Call screening
  • Shared lines
  • Voicemail to email
  • Internet fax capability

One of the best aspects of RingCentral for small businesses is the fact that it works seamlessly with more than 100 apps that you can put to work for your business. These include Gmail, Dropbox, Salesforce, Oracle Sales Cloud, Skype, and Zendesk to name just a few. RingCentral is also useful for those companies with multiple branches that need to stay connected. In fact, the software can be used across Asia, Europe, and the United States, so whether you are trying to connect team members, multiple offices, or clients from around the globe, RingCentral has got your back.

Choose from 4 pricing plans that graduate in number of users and features available. Plans range from $39 for one user up to $69.99 depending on the plan. You can also get specialized pricing plans for more than 10,000 users.

With this wealth of features and ease of use, RingCentral is a great option for small and medium-sized businesses as well.

Read the full RingCentral review

Visit RingCentral


8x8 Logo

  • Easy-to-customize platform
  • Great call quality
  • Competitive pricing plans

8x8 Global Cloud Communications is a relatively smaller VoIP provider for businesses, but it is one of the top picks by industry experts for small or mid-sized businesses. It's got a great features suite, reliable connections, and a whole slew of third-party integrations, so you are getting a ton from the already attractive 8x8 pricing plans.

To start with, 8x8 can be used with a standard Polycom handset or through your PC (Mac or Windows) or mobile phone (iOS or Android). Once signed up, 8x8 will schedule a meeting to walk you through all of the various features and show you some of what you can do with your new 8x8 service. That is super helpful.

Setup is fast and easy. Plus, 8x8 integrates with the usual software like Sugar CRM and Salesforce. The amount of features available for both mobile and desktop systems is impressive. Some of the features we were happy to see for mobile included:

  • Receiving calls and making them
  • Voicemail
  • Receiving faxes
  • 3-way calling
  • Call recording
  • Define presence

And, a lot more. And that’s just what you get for mobile. The desktop functionality is even more robust with things like conference calling bridge, video calling, and team collaboration features, to name a few.

Read the full 8x8 review

Visit 8x8


Benefits of Having a Business VoIP Phone System

The full benefits of having a business phone system will depend on the size and type of business you own. However, loosely speaking, many businesses benefits from:

Lower Costs—Businesses on average see a reduction in costs of between 50% and 75% after switching to VoIP. This is a combination of reduced communication expenses and logistical benefits.

Productivity—Investing in internet phone allows companies to let their employees work remotely, which can increase productivity by almost 20%.

Reliability—Because of QoS (Quality of service) protocols, common issues like jitter, latency or delay are monitored for a satisfactory standard for business practice. In a recent study, less than 0.5% of survey respondents reported being dissatisfied with VoIP call quality.

Customer Satisfaction—Unsatisfied customers would rather switch services than complain, so customer service needs to be more aware of visitors needs than ever before. Giving your customers more ways to reach your business is simple with the help of VoIP. This could be helping employees work remotely, increasing office hours, or just offering the customers a number to call when a problem arises.

Types of VoIP Systems

The biggest difference in costs is going to be dependent on the type of VoIP service you choose for your business. There are 3 main systems available:

Hosted System—Similar to a website hosting plan, this means that the vendor owns the hardware, and your business leases or buys the phones. Maintenance will be handled by the vendor, too. Companies will usually charge a subscription to use the internet business phone system.

Best for: Smaller businesses

On-Premise System—In this scenario, your business owns the hardware, which means you are responsible for any upgrades or maintenance work. This sort of setup can be prohibitive for a smaller business because of the higher initial costs of purchasing the hardware. In addition, the upkeep may require the manpower that a small company doesn't have. On the other hand, these systems can provide better options for customization and a higher level of security

Best for: Larger businesses

Managed System—With this system, the business still owns the equipment, but the vendor is in charge of set up and maintenance. This is a great “best of both worlds” option, in that it allows the customer to use their own equipment—like with the on-premise system—while still being able to enjoy the assistance provided by a hosted system.

Best for: SMBs


To help you make the best choice, and ensure you get all the features you need for the most competitive price on the market, we’ve done a lot of the hard work for you. Check out these comprehensive reviews to learn all about the features, pricing, and benefits of each of the best VoIP phone systems out there.