The Best Business VoIP Providers of 2019
Award-winning services to boost your business

With customizable features, easy scalability, as well as 30-60% savings over landlines, VOIP is the smart move for your business.

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Suggested VOIP providers for your business

9.9
Our
Score
?
This is a Top10.com select brand. Its score is based on multiple factors such as users’ choice and feedback, brand popularity and our overall evaluation of the value of the brand. This score is meant to help you make an informed purchasing decision and find the right solution for your needs. In order to keep this service free, we receive monetary compensation - but only if you choose to use the services of any of the brands listed here.
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Find a better deal? RingCentral will match it
9.3
Our
Score
?
This is a Top10.com select brand. Its score is based on multiple factors such as users’ choice and feedback, brand popularity and our overall evaluation of the value of the brand. This score is meant to help you make an informed purchasing decision and find the right solution for your needs. In order to keep this service free, we receive monetary compensation - but only if you choose to use the services of any of the brands listed here.
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99.9% uptime reliability
9.2
Our
Score
?
This is a Top10.com select brand. Its score is based on multiple factors such as users’ choice and feedback, brand popularity and our overall evaluation of the value of the brand. This score is meant to help you make an informed purchasing decision and find the right solution for your needs. In order to keep this service free, we receive monetary compensation - but only if you choose to use the services of any of the brands listed here.
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No contracts or tiered pricing

Displaying all top providers

ProviderOur Score
Limited Time Offer
RingCentral
Average business savings: 33%
IHS Markit 2018 #1 UCaaS Leader
9.9
Our
Score
?
This is a Top10.com select brand. Its score is based on multiple factors such as users’ choice and feedback, brand popularity and our overall evaluation of the value of the brand. This score is meant to help you make an informed purchasing decision and find the right solution for your needs. In order to keep this service free, we receive monetary compensation - but only if you choose to use the services of any of the brands listed here.
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5/5 stars
  • PCMag.com's editors' choice 2019
  • Trusted by over 350,000 businesses
  • Integrates seamlessly with 100+ apps
  • Get started quickly with cloud-based system
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Vonage Business
Unified communications platform
9.3
Our
Score
?
This is a Top10.com select brand. Its score is based on multiple factors such as users’ choice and feedback, brand popularity and our overall evaluation of the value of the brand. This score is meant to help you make an informed purchasing decision and find the right solution for your needs. In order to keep this service free, we receive monetary compensation - but only if you choose to use the services of any of the brands listed here.
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4.5/5 stars
  • Enterprise VoIP Company of the Year
  • 99%+ uptime business cloud reported
  • Customize with Nexmo Communication APIs
  • Amazon Chime Pro Tier now included
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Ooma
Ideal for small businesses with 5-20 phone lines
9.2
Our
Score
?
This is a Top10.com select brand. Its score is based on multiple factors such as users’ choice and feedback, brand popularity and our overall evaluation of the value of the brand. This score is meant to help you make an informed purchasing decision and find the right solution for your needs. In order to keep this service free, we receive monetary compensation - but only if you choose to use the services of any of the brands listed here.
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4/5 stars
  • No contracts. Ever.
  • Low international rates
  • One flat fee per user
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8x8
Free 30-day trial. Starting at a low price
9.0
Our
Score
?
This is a Top10.com select brand. Its score is based on multiple factors such as users’ choice and feedback, brand popularity and our overall evaluation of the value of the brand. This score is meant to help you make an informed purchasing decision and find the right solution for your needs. In order to keep this service free, we receive monetary compensation - but only if you choose to use the services of any of the brands listed here.
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4.5/5 stars
  • Simple, all-in-one virtual office
  • Fees on a per-user basis
  • Real-time communication analytics
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Jive
Average business savings: 43%
8.9
Our
Score
?
This is a Top10.com select brand. Its score is based on multiple factors such as users’ choice and feedback, brand popularity and our overall evaluation of the value of the brand. This score is meant to help you make an informed purchasing decision and find the right solution for your needs. In order to keep this service free, we receive monetary compensation - but only if you choose to use the services of any of the brands listed here.
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4/5 stars
  • Flexible contracts
  • Remote installation from experts
  • Fast, hassle-free setup
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CloudPhone
50% off the Small Business deal
8.6
Our
Score
?
This is a Top10.com select brand. Its score is based on multiple factors such as users’ choice and feedback, brand popularity and our overall evaluation of the value of the brand. This score is meant to help you make an informed purchasing decision and find the right solution for your needs. In order to keep this service free, we receive monetary compensation - but only if you choose to use the services of any of the brands listed here.
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4/5 stars
  • Get setup in as little as 2 minutes
  • No hidden setup fees
  • 30-day money-back guarantee
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Grasshopper
Free additional phone lines
8.5
Our
Score
?
This is a Top10.com select brand. Its score is based on multiple factors such as users’ choice and feedback, brand popularity and our overall evaluation of the value of the brand. This score is meant to help you make an informed purchasing decision and find the right solution for your needs. In order to keep this service free, we receive monetary compensation - but only if you choose to use the services of any of the brands listed here.
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3.5/5 stars
  • Free additional phone lines
  • 24/7 support: phone and online
  • Unifies calls, emails, and texts
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Alliance Phones
Unlimited calling for 30 days
8.2
Our
Score
?
This is a Top10.com select brand. Its score is based on multiple factors such as users’ choice and feedback, brand popularity and our overall evaluation of the value of the brand. This score is meant to help you make an informed purchasing decision and find the right solution for your needs. In order to keep this service free, we receive monetary compensation - but only if you choose to use the services of any of the brands listed here.
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3.5/5 stars
  • Unlimited calling for 30 days
  • Zero setup or installation fees
  • Simple and quick setup
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Verizon
Easy to manage & feature rich VoIP
8.0
Our
Score
?
This is a Top10.com select brand. Its score is based on multiple factors such as users’ choice and feedback, brand popularity and our overall evaluation of the value of the brand. This score is meant to help you make an informed purchasing decision and find the right solution for your needs. In order to keep this service free, we receive monetary compensation - but only if you choose to use the services of any of the brands listed here.
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3.5/5 stars
  • Supported on mobile
  • Real time voice services
  • Easy to manage systems
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Intermedia
All-in-one communications solution
7.8
Our
Score
?
This is a Top10.com select brand. Its score is based on multiple factors such as users’ choice and feedback, brand popularity and our overall evaluation of the value of the brand. This score is meant to help you make an informed purchasing decision and find the right solution for your needs. In order to keep this service free, we receive monetary compensation - but only if you choose to use the services of any of the brands listed here.
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3/5 stars
  • 40+ calling features available
  • Transfer existing numbers to maintain branding
  • Scalable with your business
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Must Reads

Why choose RingCentral?
Trusted Provider
9.9
Our
Score
?
This is a Top10.com select brand. Its score is based on multiple factors such as users’ choice and feedback, brand popularity and our overall evaluation of the value of the brand. This score is meant to help you make an informed purchasing decision and find the right solution for your needs. In order to keep this service free, we receive monetary compensation - but only if you choose to use the services of any of the brands listed here.
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5/5 stars
All-in-one at the fraction of the cost of separate providers
  • Intuitive mobile app
  • Add local numbers for $4.99
  • Dedicated 24/7 support
Get up to 33% in savings, annually
Call now to start free 15-day trial
Pros
  • Extensive online product demos and resources
  • Salesforce, Google, Zendesk, Outlook integration
  • Mobile integration with remote management
  • Dedicated account manager available with extended enterprise support plan
Cons
  • It can be time consuming to manage several users
  • Web portal can become sluggish
Spotlight Testimonial

Enterprise account executive:

"The international calls are clear and crisp and hardly ever have connection issues."
Why choose Vonage?
Our Top Pick
9.3
Our
Score
?
This is a Top10.com select brand. Its score is based on multiple factors such as users’ choice and feedback, brand popularity and our overall evaluation of the value of the brand. This score is meant to help you make an informed purchasing decision and find the right solution for your needs. In order to keep this service free, we receive monetary compensation - but only if you choose to use the services of any of the brands listed here.
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4.5/5 stars
Thousands of companies are moving to Vonage each month
  • Supports 50+ lines
  • 100% free setup
  • Award-winning, 24/7 customer support
Get up to 36% off phone bills
Call now to start free 14-day trial
Pros
  • Crystal clear voice quality
  • Vonage Flow team messaging service comes standard
  • Affordable international calling rates
  • Unlimited calls and SMS to US and Canada
Cons
  • Some features that are standard elsewhere require upgrading
  • Call recording is only on advanced plan and 15 hours/month max
Spotlight Testimonial

Nick P.:

"With Vonage, I am free to conduct my business and still can keep my phone number protected."
Why choose Ooma?
9.2
Our
Score
?
This is a Top10.com select brand. Its score is based on multiple factors such as users’ choice and feedback, brand popularity and our overall evaluation of the value of the brand. This score is meant to help you make an informed purchasing decision and find the right solution for your needs. In order to keep this service free, we receive monetary compensation - but only if you choose to use the services of any of the brands listed here.
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4/5 stars
Sound like a big business at small business pricing
  • No contracts
  • United CRM and communications
  • Support team available 24/7
Call now and get a free quote
Pros
  • Quality mobile apps
  • Choose a number or port your own
  • Excellent call quality
Cons
  • Limited customizations
  • Some complaints about customer service
Spotlight Testimonial

Amie of Irvington, NJ:

"It is affordable to all and I think it is well worth the money for what you are going to get in return. "
Why choose 8x8?
9.0
Our
Score
?
This is a Top10.com select brand. Its score is based on multiple factors such as users’ choice and feedback, brand popularity and our overall evaluation of the value of the brand. This score is meant to help you make an informed purchasing decision and find the right solution for your needs. In order to keep this service free, we receive monetary compensation - but only if you choose to use the services of any of the brands listed here.
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4.5/5 stars
Unlimited calling in the US and 14 other countries
  • Good for businesses looking to scale
  • Fees on a per-user basis
  • Mon-Fri phone support
Call now and get a free quote
Pros
  • Advanced phone features: extension dialing, auto attendant, ring groups and internet faxing
  • Affordable and flexible pricing
  • Easy to operate
  • Integrates with a wide variety of office tools
Cons
  • Limited call queuing options (system won’t tell callers how long the wait time should be)
  • No 24/7 live chat or phone customer service option
Spotlight Testimonial

Don of Roseville, CA:

"8x8 takes care of everything we need and their price is right."
Why choose Jive?
8.9
Our
Score
?
This is a Top10.com select brand. Its score is based on multiple factors such as users’ choice and feedback, brand popularity and our overall evaluation of the value of the brand. This score is meant to help you make an informed purchasing decision and find the right solution for your needs. In order to keep this service free, we receive monetary compensation - but only if you choose to use the services of any of the brands listed here.
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4/5 stars
Cloud powered VoIP phone systems
  • Virtual numbers available
  • Flexible contracts
  • Productivity-enhancing features
Call now and get a free quote
Pros
  • Hassle-free setup and comprehensive onboarding
  • Unlimited local and long distance calling minutes
  • 24/7 US-based phone support
Cons
  • Premium video features cost extra
  • Setup for non-preconfigured phones is time consuming
Spotlight Testimonial

Paul J, American Fork, Utah:

"Jive is continually making their product better through integrations, features, and new products. "
Why choose CloudPhone?
8.6
Our
Score
?
This is a Top10.com select brand. Its score is based on multiple factors such as users’ choice and feedback, brand popularity and our overall evaluation of the value of the brand. This score is meant to help you make an informed purchasing decision and find the right solution for your needs. In order to keep this service free, we receive monetary compensation - but only if you choose to use the services of any of the brands listed here.
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4/5 stars
Unifies all business communication into one service
  • Enterprise-level features
  • No hidden setup fees
  • Limited phone and email
Call now and get a free quote
Pros
  • All plans include unlimited minutes and texts
  • Integrates with your existing devices
  • Easy setup
  • Powerful and flexible smartphone app
Cons
  • Limited voice-only conferencing for up to 5 participants only
  • Only works with a local US or Canadian number or one of a limited range of toll-free options
Spotlight Testimonial

Justin Mueller, CEO | Consultant | YouTuber:

"At CloudPhone their cheapest plan is $12 a month and you're given unlimited talk and text. "
Why choose Grasshopper?
8.5
Our
Score
?
This is a Top10.com select brand. Its score is based on multiple factors such as users’ choice and feedback, brand popularity and our overall evaluation of the value of the brand. This score is meant to help you make an informed purchasing decision and find the right solution for your needs. In order to keep this service free, we receive monetary compensation - but only if you choose to use the services of any of the brands listed here.
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3.5/5 stars
Get a national or localized phone number
  • Add multiple extensions
  • Google Voice included
  • 24/7 via phone/chat support
Call now and get a free quote
Pros
  • Fast and easy setup process
  • Call forwarding to anywhere in the world
  • Over 350,000 customers served
Cons
  • Must be used with mobile device or existing landlines
  • Not as comprehensive packages as other options
Spotlight Testimonial

Vinny Galiano, entrepreneur and investor:

" I have to say, working with @Grasshopper was one of the best things I've done in a long time. "
Why choose Alliance Phones?
8.2
Our
Score
?
This is a Top10.com select brand. Its score is based on multiple factors such as users’ choice and feedback, brand popularity and our overall evaluation of the value of the brand. This score is meant to help you make an informed purchasing decision and find the right solution for your needs. In order to keep this service free, we receive monetary compensation - but only if you choose to use the services of any of the brands listed here.
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3.5/5 stars
Reliable and easy to manage VoIP service
  • Cloud-based management
  • Zero setup/installation fees
  • 24/7 tech support
Call now and get a free quote
Pros
  • Multiple customer support channels
  • Organized contact management system
  • Call control based on inbound number
Cons
  • Higher monthly rate for smaller businesses and startups
  • Extra call recording billed on per-minute basis
Spotlight Testimonial

Justin Mueller, CEO | Consultant | YouTuber:

"At CloudPhone, their cheapest plan is $12 a month and you're given unlimited talk and text. "
Why choose Verizon?
8.0
Our
Score
?
This is a Top10.com select brand. Its score is based on multiple factors such as users’ choice and feedback, brand popularity and our overall evaluation of the value of the brand. This score is meant to help you make an informed purchasing decision and find the right solution for your needs. In order to keep this service free, we receive monetary compensation - but only if you choose to use the services of any of the brands listed here.
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3.5/5 stars
Do business your way. Get Fios.
  • Unlimited national calling
  • Over 30 calling features
  • High-speed network
Pros
  • Integrates Google apps for business
  • Data colocation
  • Wireless backup
Cons
  • Some people have reported difficulty with customer service
  • Optimal service may require the purchase of a Verizon router
Spotlight Testimonial

Patrick Meyers, CEO, Healthcare Connection of Tampa:

"We're able to get in touch with each other faster, and we're able to make changes to the system immediately."
Why choose Intermedia?
7.8
Our
Score
?
This is a Top10.com select brand. Its score is based on multiple factors such as users’ choice and feedback, brand popularity and our overall evaluation of the value of the brand. This score is meant to help you make an informed purchasing decision and find the right solution for your needs. In order to keep this service free, we receive monetary compensation - but only if you choose to use the services of any of the brands listed here.
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3/5 stars
Award winning VoIP solution designed specifically for small and medium sized businesses
  • Comprehensive and integrated portfolio of VoIP capabilities
  • Easy to set up and can be easily managed
  • Includes free business phones with no contracts
Call now and get a free quote
Pros
  • Reliable service with guaranteed uptime agreement
  • Wide range of features for all business sizes
  • Easy to set up, deploy, and manage
Cons
  • Slightly costlier than other options
  • Some missing call center features
Spotlight Testimonial

Esther Silver-Parker, President & CEO:

"Intermedia's representatives make me feel as if I am their only customer."

Introduction to Business VoIP

VoIP systems can benefit your business in many ways, with a number of important features and functions that go well beyond traditional phone service.

But when comparing business VoIP providers, what are the most important factors one should consider? We have researched and compared a large number of business VoIP providers, checking their pricing plans, ease of setup, customer support, connection quality, system customization, mobile options, video conferencing, file sharing, and other key factors.

We have composed a comparison list and detailed reviews of the 10 best business VoIP providers of 2019 to help you find the best VoIP system for your business needs.

Youtube Video

Quick tip: Switching to VoIP will save your business time and money. 

Chances are, you already use some form of VoIP or internet phone service through your business phone line. If you’ve ever used Skype or Facebook Messenger - or any kind of internet service to make a call-you’re experiencing the power of Voice Over IP (VoIP).

VoIP systems have become the norm for businesses large and small, as they provide an easy, surefire way to make telecommunications more efficient—and affordable. For small and medium-sized businesses, these savings can make a big difference. The efficiency of a VoIP system can also ease some headaches for companies that may not have the manpower to handle complicated or less streamlined communication needs. Small businesses generally don’t need some of the more sophisticated VoIP features—like video conferencing that can accommodate 100 or more participants—but the flexible pricing, ease of operations, and customer service offered by many VoIP providers can be of real assistance.

When it comes to integrating VoIP into your business, there are some factors to consider before you choose a provider. The top VoIP providers can help you lower costs, reach more customers, and even enhance your mobility and productivity.

The most important features to look out for when searching for a VoIP solution are:

  • Ease of operation and setup
  • Reliability and customer service
  • Features and customizability
  • Mobile options
  • Video conferencing and screen sharing

Switching to a VoIP system entails some initial costs, which are quickly offset by the savings. VoIP services can also increase the efficiency, convenience, and flexibility of your communications and help you incorporate the business tools of a larger company. Before you choose your VoIP provider, try to determine how easy it will be to adopt the system and operate it, and also if it has any specific features you need.

VoIP can help your business

 

Take a Look at the Leading VoIP Systems for SMBs:

RingCentral

Scalable and convenient VoIP solution

  • No. of users - Unlimited
  • Pricing - $24.99 - $59.99
  • Best for - Businesses with a lot of call traffic 

RingCentral is another frequently-heard name among VoIP pursuers. The company provides solid offerings for both small businesses and enterprise level ones, so you can get the features that are important to your business needs.

Small businesses will appreciate how easy it is to set up and use RingCentral. In fact, you can have everything up and running in a matter of minutes. And you’ll have access to 24/7 customer support in case you have any questions along the way. SMBs will also appreciate the deep pocket savings that you’ll get from using RingCentral. You can cut back on phone bills and other communications costs using this all-in-one communications solution.

RingCentral is also well-suited for enterprise businesses, offering a more robust set of features for these larger scale companies. For one thing, RingCentral has excellent administration tools to make managing the front and backend of your operations a cinch. Things like cloud PBX, multi-level IVR, and call monitoring help managers stay on top of multiple tasks at all times. Other tools, such as multi-site management and Cloud Connect, ensure that you can handle your team members from wherever you are. For another, RingCentral allows you to connect with more than 100 third-party applications, so you can use the system seamlessly with all the tools your staff is already using and familiar with.

RingCentral can save you money on global operations, too. With international numbers, international calling, and signature Global Office, you can connect your entire workforce, no matter where in the world they are. RingCentral's pricing is all-inclusive, so you don't have to worry about hidden fees creeping up on you at the end of the month. Even the most basic plans include unlimited phone calls within the US and Canada, toll-free or local numbers, and a number of toll-free minutes per month. Higher tier plans include other goodies like unlimited audio and video meetings, unlimited fax capabilities, and thousands of minutes of toll-free calls per month. With flexible plans, RingCentral ensures that it will grow alongside your company. It even lets you choose the features that are right for your business at any given time.

RingCentral is particularly good at reliability and security. In fact, this service provides a full 7 layers of security. So, your data and connections are always airtight. What’s more, RingCentral uses redundant data centers to ensure that your service is always up and running without a hitch. You will even be able to maintain service during power outages and other loss of power situations.

Pros

  • Up to 10 users for cheapest plan
  • Generous toll-free minutes per month
  • Enormous array of features

Cons

  • Rates are higher than some competitors
  • Customer service is not US based 

Visit RingCentral


Vonage

Best all-round business VoIP solution

  • No. of users - Unlimited
  • Pricing - $14.99-$39.99
  • Best for - Business that want lots of features

Vonage was one of the very first VoIP providers, and it has only improved its product offerings over the last 20 years. Offering a fully unified communications platform for businesses of all sizes, Vonage is an excellent solution for any type of connection. Whether your company is looking for a virtual receptionist to make your business sound more professional, a more convenient directory assistance tool, or the ability to connect multiple devices to a single line, Vonage has the tools and the flexibility to let your business run like a pro.

What really makes Vonage stand out is the incredible set of features available on its plans. From privacy to customer service, personalization, and collaboration, Vonage makes every aspect of running your business better. The plans include important features such as caller ID blocking, call screening, spam shield, and do not disturb settings to ensure that you and your team have the utmost control over incoming calls.

What’s more, Vonage allows you to control the call flow as well, providing tools like call hold, call continuity, and call parking. You can even avail yourself of the call recording, call queues, and call waiting that will give your business a professional edge.

Your team will also appreciate how mobile Vonage makes the entire system available for work on the go or from anywhere you want. With call forwarding, you’ll never miss a call no matter where you are. And you’ll always get your mail directly to you with your own private business inbox. Vonage even provides cell phone integration, a sleek mobile app, and Never Miss a Call functionality for the ultimate in mobile VoIP.

Of course, no VoIP service is complete without a solid set of collaboration tools, which is why Vonage offers excellent features like call group, group chat, conference bridges, file sharing, and even video conferencing to help your team function like a real crew.

To make matters even better, Vonage makes pricing affordable and easy to understand. You pay a flat rate for each line per month depending on the plan you've chosen. Vonage has 3 plans: Mobile, Premium, and Advanced, and they range in price from $14.99 to $39.99 depending on the features you want and the number of lines you’re using. Best of all, Vonage offers a 14-day free trial. So, you can test drive the software and see if it’s a good fit for your business.

Vonage runs on your high-speed internet connection, so you never run into lag issues. It also offers a 99.999% uptime reliability, superior voice quality, and 24/7 customer support. You can use point-to-point video calls with the same top quality for business meetings or collaborative staff meetings to connect members from all over the world.

Pros

  • Fabulous mobile app
  • Superior voice quality
  • 24/7 customer support in English

Cons

  • Add on features can get pricey
  • You need to add on some basic features

Read the full Vonage review

Visit Vonage

 


Ooma Office

Affordable startup VoIP solution

  • No. of Users - Unlimited
  • Pricing - From $19.95
  • Best for - Contract-free service

Ooma is the PCMag VoIP Business Choice award winner for 6 years running. That ought to tell you a bit about what a great service this is. Ooma is a cloud system, which means it's effortless to run, easy to learn, and can be taken anywhere you are. Available 24 hours a day, 7 days a week, this system ensures that you are always available for your customers when they call. While Ooma is a great solution for any size business, it is particularly attractive for small businesses because it offers advanced phone features at affordable pricing. Plus, Ooma has simple step-by-step DIY set up instructions and videos. So, you don’t have to wait for tech to get started.

Let’s take a closer look at some of those features. For starters, Ooma offers unlimited calling to anywhere in the United States, Mexico, or Canada. This already translates to major savings for most businesses that frequently spend a fortune on phone bills each month. On top of that, Ooma has competitive, low international rates. You can call Australia for just $0.038 per minute, the United Kingdom for just $0.028 per minute, and China for just $0.025 per minute.

Businesses get free number transfer and one free toll-free number as well as a main line company phone number to work with. In terms of mobility, Ooma can’t be beat. You’ll get the always convenient call forwarding feature that allows you to be ever-present for your customers even when you can’t be in the office. And virtual extensions mean everyone is on their game, even if they’re off duty. Additional features include voicemail audio email attachments for easy access and faster response times and multi-device ring. That last one makes it easy for calls to be answered by someone who is available at the time of the call.

Ooma plans are very affordable. You can get basic services for $9.99 a month. This includes unlimited calling to the US, Canada, and Mexico and special low rates for several other countries. Ooma world plans are available from $19.99 a month with unlimited calling plans for just $17.99 a month. If you want unlimited international calling across the board, it’ll cost you just $25.99 per month.

But let's not forget the convenient office features that take Ooma customers to the next level. The virtual receptionist has flexible tools to make sure each call gets to where it has to go quickly and efficiently. Ooma does this with features like multiple settings for on or off hours, dial by name directory, route callers, and custom messages for the different extensions. You can also set up call groups, choose hold music, provide call transferring, and use the call park feature to best service your customers.

Pros

  • Easy admin portal and scaling
  • Unlimited users for the same price
  • Unlimited calls to US, Canada, Puerto Rico, and Mexico

Cons

  • No PC apps
  • No softphone options

Read the full Ooma review

Visit Ooma


Unleashing the Power of VoIP for Your Business

If you’re running a business in 2019, then chances are, you have already heard of and might even use some form of VoIP or internet phone service through your business phone line. If you’ve ever used Skype or Facebook Messenger—or any kind of internet service to make a call—you’re experiencing the power of Voice Over IP (VoIP).

VoIP systems have become the norm for businesses large and small, as they provide an easy, surefire way to make telecommunications more efficient—and affordable. For small and medium-sized businesses, these savings can make a big difference. The efficiency of a VoIP system can also ease some headaches for companies that may not have the manpower to handle complicated or less streamlined communication needs. Small businesses generally don’t need some of the more sophisticated VoIP features—like video conferencing that can accommodate 100 or more participants—but the flexible pricing, ease of operations, and customer service offered by many VoIP providers can be of real assistance.

Finding the Right VoIP Fit for Your Business

When it comes to integrating VoIP into your business, there are some factors to consider before you choose a provider. The top VoIP providers can help you lower costs, reach more customers, and even enhance your mobility and productivity.

The most important features to look for when searching for a VoIP solution are:

  • Ease of operation and setup
  • Reliability and customer service
  • Features and customizability
  • Mobile options
  • Video conferencing and screen sharing

Switching to a VoIP system entails some initial costs, which are quickly offset by the savings. VoIP services can also increase the efficiency, convenience, and flexibility of your communications and help you incorporate the business tools of a larger company. Before you choose your VoIP provider, try to determine how easy it will be to adopt the system and operate it, and also if it has any specific features you need.

Benefits of Having a Business VoIP Phone System

The full benefits of having a business phone system will depend on the size and type of business you own. However, loosely speaking, many businesses benefit from:

Lower Costs

Businesses, on average, see costs reduce between 50% - 75% after switching to VoIP, which is a combination of reduced communication expenses and logistical benefits.

Greater Productivity

Investing in internet phone allows a company to let its employees work remotely, which can increase productivity by almost 20%.

More Reliability

Because of QoS (Quality of service) protocols, more common issues like jitter, latency, or delay are all monitored for a satisfactory standard for business practice. A recent study showed that less than 0.5% of survey respondents reported being dissatisfied with VoIP call quality.

Higher Customer Satisfaction Rates

Unsatisfied customers would rather switch services than complain, so customer service needs to be more aware of visitors needs than ever before. Giving your customers more ways to reach your business is simple, with the help of VoIP. This could be helping employees work remotely, increasing office hours, or just offering the customers a number to call when a problem arises.

Types of VoIP Systems

The biggest difference in cost is going to depend on the type of VoIP service you choose for your business. There are 3 main systems available:

Hosted System

Similar to a website hosting plan, this means that the vendor owns the hardware, and your business leases or buys the phones. Maintenance will be handled by the vendor, too. Companies will usually charge a subscription to use the internet business phone system.

Best for: Smaller businesses

On-Premise System

In this scenario, your business owns the hardware, which means you are responsible for any upgrades or maintenance work. This sort of setup can be prohibitive for a smaller business because of the higher initial costs of purchasing the hardware. In addition, the upkeep may require the manpower that a small company doesn't have. On the other hand, these systems can provide better options for customization and a higher level of security.

Best for: Larger businesses

Managed System

With this system, the business still owns the equipment, but the vendor is in charge of set up and maintenance. This is a great “best of both worlds” option, in that it allows the customer to use their own equipment—like with the on-premise system—while still being able to enjoy the assistance provided by a hosted system.

VoIP FAQs

How do I choose the best business VoIP provider?

There are several factors you’ll need to consider when comparing VoIP providers. The best one for you will check off the most boxes, ensuring that it provides the most value for your company. The main factors to consider include:

  • Robust features set
  • Mobile access and/or app
  • Sophisticated call routing management
  • Video conferencing
  • Collaboration tools
  • Third party integrations
  • Competitive pricing
  • Ease of setup and use

 

What are the benefits of using a business VoIP?

Business VoIP can help your business save money, handle larger call volumes, and create a more professional impression for your customers. In fact, the list of all of the benefits goes on for miles, but here are a few of the most important gains you'll get from business VoIP:

  • Lower costs
  • Greater productivity
  • More reliability
  • Greater customer satisfaction
  • Increased flexibility
  • More mobility

 

How can VoIP save you money?

It's a well-known concept that business VoIP saves businesses money; the question is how. Well, the number one answer is, through the reduced phone bill. Since calls are often free (unlimited minutes, etc.) or offered at an incredibly discounted rate per minute, businesses save thousands of dollars on their phone bills alone. Additionally, you can save money with a VoIP by:

  • Utilizing remote workers
  • Direct inward dialing
  • Voicemail-to-email ensures faster response times (and time is money)
  • Conference bridges and video conferencing
  • Lower maintenance costs
  • Free SMS

 

How can VoIP enhance your business’ efficiency?

As with financial gains, VoIP services offer tremendous boosts to your productivity as well. Here’s how:

Increased productivity with great collaboration tools

Team members can text for free, share files, and swap phone calls from clients. Remote workers can sit in on conference calls, staying up to date and in the loop.

Mobility

Since you can take your business on the go, you can get more work done wherever you are. And you’ll never miss another business call again.

Voicemail

Voicemail on VoIP is the ultimate efficiency. Instead of checking multiple phones and accounts, all of your voicemails come to one location to be checked. Plus, you get an alert whenever a voicemail comes in, so you are on top of things faster. Even voicemail transcripts let you read your voicemails, so you can make the most of those boring hours spent in meetings.


To help you make the best choice, and ensure you get all the features you need for the most competitive price on the market, we’ve done a lot of the hard work for you. Check out these comprehensive reviews to learn all about the features, pricing, and benefits of each of the best VoIP phone systems out there.