The Best Business VoIP Providers 2019

By Amanda BradleyAmanda Bradley

But when comparing business VoIP providers, what are the most important factors one should consider? We have researched and compared a large number of business VoIP providers, checking their pricing plans, ease of setup, customer support, connection quality, system customization, mobile options, video conferencing, file sharing, and other key factors.

We have composed a comparison list and detailed reviews of the 10 best business VoIP providers of 2019 to help you find the best VoIP system for your business needs.

The Best Business VoIP Services: Quick Reviews

1. Vonage

Best all-around business VoIP solution

  • Best for
  • No. of users
  • Pricing


  • Fabulous mobile app
  • Superior voice quality
  • 24/7 customer support in English


  • Add on features can get pricey
  • You need to add on some basic features

Vonage is possibly the biggest name in business VoIP, and rightly so. It offers the widest range of features, flexible pricing with ala carte features, and top of the line customer service. Additionally, Vonage offers plans that are affordable even for small to medium-sized businesses. So, even smaller businesses have the ability to give off a professional, seamless, and advanced appearance for their customers.

Vonage has an excellent mobile app that allows you to work from anywhere without missing a beat. Features like VonageFlow, video conferencing, and file sharing ensure that your team is always on the same page no matter who’s out of office. Basically, Vonage provides everything you’ll need for your business communications from A to Z.

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Read our full Vonage review


2. RingCentral

Scalable and convenient VoIP solution

  • Best for
  • No. of users
  • Pricing


  • Up to 10 users for cheapest plan
  • Generous toll-free minutes per month
  • Enormous array of features


  • Rates are higher than some competitors
  • Customer service is not US-based

RingCentral is a close competitor with Vonage because it also offers a tremendous amount of features, great service, and plenty of plans to choose from. What’s more, this brand has some great offers that come bundled with the plans. For example, aside from giving you unlimited phone calls, RingCentral is quite generous with its toll-free minutes (with a minimum of 100 minutes, and that quickly jumps up to 1,000 minutes, and all the way to 10,000-minute plans).

RingCentral doesn't make you sign any long-term contracts (though you'll get a discounted rate if you opt for an annual plan). You can pay monthly and cancel at any time. RingCentral provides HD voice calling, team collaboration tools, and integration with Microsoft, Google, Box, and Okta. Utilize call log reports, automatic call recording, and many other features that make it easy to run a successful and professional business, no matter how big or small.

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Read our full RingCentral review

3. 8x8

Award-winning call solution for SMB

  • Best for
  • No. of users
  • Pricing


  • Affordable pricing plans
  • Lots of features included in plans
  • Easy to set up and use


  • Customer support is limited
  • No open API

8x8 is an amazing option if you don't have the budget for a bigger brand or don't want extras that come with a larger price tag. 8x8 services small to medium-sized businesses (though it also has an excellent enterprise package that is affordable and top notch), delivering quality services and products to startups and other companies on a budget. If you want the professionalism of a dedicated call center without the costs, 8x8 is a great solution.

Despite aiming for the little guys, 8x8 has excellent features, with a few that even bigger brands don’t offer. Businesses get unlimited calling within certain countries, for example. How many and which countries are included depends on your plan, but even the basic plan has unlimited calling in 14 countries including the US, UK, and Canada for huge savings.

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Read or full 8x8 review

4. MegaPath

Robust mobile solutions

  • Best for
  • No. of users
  • Pricing


  • No contracts required
  • US-based tech support
  • Good collaboration tools


  • Have to pay more for some standard features
  • Video conferencing not available

MegaPath is a rising star of business VoIP, particularly for mobile services, covering essential features to make business on the go easier and more advanced than ever. MegaPath's mobile app is available for iOS and Android smartphones and tablets, and all services are run through the web for a seamless and smooth connection.

MegaPath covers the basics like call park, return, rejection, transfer, waiting, and ID, plus it has features like voicemail transcripts and voicemail to email. The downside is that you'll have to pay for some basic features like auto-attendant and toll-free numbers.

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Read our full MegaPath review

5. Jive

Simplified national calling solution

  • Best for 
  • No. of users
  • Pricing


  • Unlimited extensions 
  • First month free
  • Flexible pricing plans


  • International calling is pricey
  • Limited video conferencing feature

Jive is every bit as hip as the name implies. The UX is great with a clean, smooth interface, lots of features, and great reviews. The plans give you a lot of value for your money too. International calling plans can get expensive, but you get free unlimited calling within the US. Plus, the tiered pricing plans are affordable regardless of the size of your business. Jive offers over 80 call features, so it really covers the spectrum, including flexible call distribution, good collaboration tools, and easy manager admin settings.

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Read our full Jive review

6. Grasshopper

Best mobile communications option

  • Best for
  • No. of users
  • Pricing


  • Unlimited domestic calling
  • 24/7 live support
  • Easy setup


  • Missing the robust features of larger brands
  • Not as attractive if you’re not going mobile

Grasshopper might be the best option available if you’re looking for a virtual communications solution rather than an all-out VoIP service. By limiting features and excluding some frills, Grasshopper makes the most important call management options available to any business regardless of size and call volume. Affordable pricing plans and limited features make it the ideal solution for SMBs.

Grasshopper puts its primary focus on excellent usability for mobile businesses. This is good news if you are always on the go but don’t want your business to suffer because of it. Take your calls wherever you are, get voicemail transcripts, and even use a vanity toll-free number perfectly suited to your brand.

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Read our full Grasshopper review

7. Ooma Office

Affordable startup VoIP solution

  • Best for
  • No. of users
  • Pricing


  • Easy admin portal and scaling
  • Unlimited users for the same price
  • Unlimited calls to US, Canada, Puerto Rico, and Mexico


  • No PC apps
  • No softphone options

Ooma Office is known to be the inexpensive solution for small businesses looking to get a handle on their communications network. With a flat rate fee structure, affordable plans, and unlimited calls to any landline or mobile phone in North America, Ooma helps SMBs save a ton on phone bills.

Geared toward small businesses, Ooma packs a lot into its plans including call transfer and reports, call routing based on hours, and hold music (a nice touch). And while Ooma doesn’t have some of the more sophisticated options that other VoIP for businesses offer, the smaller selection has only removed the complexity without losing out on functionality.

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Read our full Ooma Office review

8. OnSIP

Straightforward, mobile communications solution

  • Best for
  • No. of users
  • Pricing


  • Unwavering reliability
  • 30-day free trial
  • Lots of integrations


  • Have to know (or learn) SIP
  • Ala carte style can get expensive

OnSIP is a SAAS that uses SIP (session initiation protocol) technology to deliver a fast, convenient, and easy-to-use communication solution for businesses and their customers. OnSIP has won several awards for excellence in service, has glowing reviews from its users, and services some major players like Mozilla, Disqus, and Tumblr, so they have to be doing something right!

OnSIP has a slightly different pricing structure from other VoIP providers, one of the many things that set this company apart. It offers a per minute plan that charges you a subscription fee and a per minute fee. Then, you can add anything you want in ala carte fashion. This is great for businesses that don't want to pay extra for features they're never going to use anyway. Alternatively, you can get the unlimited plan that comes with unlimited voice mailboxes, ring groups, and standard calling minutes.

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Read our full OnSIP review

9. Cloud Phone

Best in class VoIP for SMBs

  • Best for
  • No. of users
  • Pricing


  • Unlimited minutes and SMS
  • Integrates with existing devices
  • Lifetime 50% off Small Business plan


  • No video conferencing
  • International calling isn’t unlimited

CloudPhone from Voxox is an easy-to-use, fully integrable software that makes business communications a breeze. And what's more, since CloudPhone works over the internet, the plans are cheaper than more traditional options. This service also has an excellent iOS and Android app, 30-day free trial, and mobile-friendly admin portal.

What makes CloudPhone really unique though is that it offers some premium grade features for even the lowest pricing plan on the list. So, you are getting the most value for your money from this brand. Businesses can enjoy things like call recording, conferencing, and unlimited business text messaging, features that usually cost extra with other VoIP services.

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Read our full CloudPhone review

10. Alliance Phone

Great service, extra features

  • Best for
  • No. of users
  • Pricing


  • Unlimited minutes
  • Free trial for 30 days
  • Lots of integrations


  • Extra call recording gets expensive fast
  • No proprietary softphone

Alliance Phones is yet another SMB VoIP phone service, and it really caters to this crowd. With a dedicated platform and proprietary software, Alliance Phones ensures top quality service and performance with ease. The 3 pricing plans come with no setup fees, a nice bonus, and what’s even more impressive is the free trial period. You can test out Alliance Phones services for 30 days completely free of charge. If you don’t like it, you don’t pay a thing.

Alliance Phones integrates with most of the apps you deal with today including Microsoft Outlook, SugarCRM, and Filemaker, and for a newbie on the scene, it’s got a lot of great features. Things like auto-attendant, extensions manager, and hold music all come complete with the pricing plan you choose.

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Read our full Alliance Phones review

11. Intermedia

Feature-rich VoIP for business

  • Best for
  • No. of users
  • Pricing


  • Reliable and impressive uptime guarantee
  • Tons of useful features
  • Easy to integrate and manage remotely or presently


  • Might have to buy multiple plans to get everything you want
  • Limited hardware options

Intermedia is the go-to brand for small to mid-sized businesses seeking a solid VoIP solution. With 24/7 customer support and an unwavering 99.999% uptime guarantee, Intermedia is as reliable as they get. The Unified Communications plans on offer provide businesses with everything they’ll need to succeed in a competitive industry including unlimited domestic calling, team chat and messaging, virtual voicemail transcripts, and virtual phone number and extensions. Plans also come with active directory integration, call recording, auto attendant, and more than 90 other top of the line features.

Intermedia also offers email hosting, video conference calling capabilities, and file sharing. Users will be able to access, control, and manage all aspects of their unified communications program via both a desktop and mobile application. So you can literally take your VoIP with you wherever you go.

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Read our full Intermedia review


How do I choose the best business VoIP provider?

There are several factors you’ll need to consider when comparing VoIP providers. The best one for you will check off the most boxes, ensuring that it provides the most value for your company. The main factors to consider include:

  • Robust features set
  • Mobile access and/or app
  • Sophisticated call routing management
  • Video conferencing
  • Collaboration tools
  • Third party integrations
  • Competitive pricing
  • Ease of setup and use

What are the benefits of using a business VoIP?

Business VoIP can help your business save money, handle larger call volumes, and create a more professional impression for your customers. In fact, the list of all of the benefits goes on for miles, but here are a few of the most important gains you'll get from business VoIP:

  • Lower costs
  • Greater productivity
  • More reliability
  • Greater customer satisfaction
  • Increased flexibility
  • More mobility

How can VoIP save you money?

It's a well-known concept that business VoIP saves businesses money; the question is how. Well, the number one answer is, through the reduced phone bill. Since calls are often free (unlimited minutes, etc.) or offered at an incredibly discounted rate per minute, businesses save thousands of dollars on their phone bills alone. Additionally, you can save money with VoIP by:

  • Utilizing remote workers
  • Direct inward dialing
  • Voicemail-to-email ensures faster response times (and time is money)
  • Conference bridges and video conferencing
  • Lower maintenance costs
  • Free SMS

How can VoIP enhance your business’ efficiency?

As with financial gains, VoIP services offer tremendous boosts to your productivity as well. Here’s how:

  • Increased productivity with great collaboration tools

Team members can text for free, share files, and swap phone calls from clients. Remote workers can sit in on conference calls, staying up to date and in the loop.

  • Mobility

Since you can take your business on the go, you can get more work done wherever you are. And you’ll never miss another business call again.

  • Voicemail

Voicemail on VoIP is the ultimate efficiency. Instead of checking multiple phones and accounts, all of your voicemails come to one location to be checked. Plus, you get an alert whenever a voicemail comes in, so you are on top of things faster. Even voicemail transcripts let you read your voicemails, so you can make the most of those boring hours spent in meetings.

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Top 5 Business VoIP Providers

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