Phone.com Review

In a Nutshell

Phone.com is a self-service cloud communications platform that can provide small businesses with the type of tools most of us probably associate with enterprise level companies.

Pros

  • Unlimited extensions

  • Auto attendant with all plans

  • Local US phone call rates to several foreign countries

  • 24/7 customer service

  • Conference calls up to 99 people

Cons

  • Only 1 included phone number
  • Fewer features than some competitors

Standout Features

  • HD Conferencing

  • Fax to email

  • Voicemail to text

  • Auto attendant

  • Call analytics

  • Unlimited extensions

No matter which plan you sign up for with Phone.com you’ll have an auto attendant included, which can help you seamlessly manage your incoming and outgoing calls. You will also receive an unlimited number of user extensions, as well as voicemail to email, fax to email, and HD video conferencing.

With all of the pay-per-minute plans you get a predetermined amount of monthly minutes, which increases as you upgrade. On the unlimited plans, the difference is mainly seen in the number of SMS messages as well as the minutes.

Otherwise, the main premium features that require an upgrade include automatic voicemail to text, call analytics, and premium hold music, to name a few.

Integration

There are 2 main customer relations management (CRM) platforms which integrate with Phone.com: Zoho and Salesforce.

Zoho provides a wide range of web-based business tools, while Salesforce runs one of the most successful cloud-based CRM tools on the market.

These CRM tools help you compile and organize information about clients and company contacts, helping you put together the analytics you need to plot a better course for your company’s success.

Phone.com says that clients who have an in-house CRM that is not Zoho or Salesforce can contact them to discuss integration possibilities.

While Zoho and Salesforce are highly-effective platforms, other VoIP companies offer a more extensive range of integration, including with G suite, Office 365, Bullhorn, and ConnectWise to name only a few.

Value for Money

Phone.com is an affordable way for businesses to try out VoIP, with plans starting as low as $9.99 per month when you pay annually. The pay-by-the-minute plans allow you to select one based on your needs, without feeling that you have to sign up for an expensive plan with more features than you might have use for.

The unlimited plans are also affordable, and give you the flexibility to pick between 3 options.

Pay-Per-Minute Plans:

 BasePlusPro
Monthly price

$12.99/month

$19.99/month

$39.99/month

Monthly price (annual subscription)

$9.99/month

$14.99/month

$29.99/month

Monthly minutes

300

500

1,000

User extensions

Unlimited

Unlimited

Unlimited

Local or toll-free numbers

1

2

3

Standard features

40+

40+ features, automated voicemail to text

40+ features, 300 call recording minutes

*Prices last updated June 2018

Unlimited Plans:

 BasePlusPro
Monthly price

$22.99/month

$24.99/month

$27.99/month

Monthly price (annual subscription)

$19.99/month

$22.99/month

$24.99/month

Local or toll-free numbers

1

2

3

SMS messages

5,000

10,000

20,000

Bonus minutes

300

500

1,000

Standout feature

Call forwarding

Premium hold music

Call analytics & HD video conferencing

*Prices last updated June 2018

With all of the plans, you will receive dozens of standard features, as well as a large package of minutes and SMS messages.

Another appealing aspect of Phone.com’s pricing is that you can pay monthly and cancel anytime, so you aren’t locked in.

Mobility

With a VoIP system like Phone.com, your work line is no longer confined to the office.

You can turn your smartphone into your Phone.com extension by downloading the Phone.com app for Android or iOS, ,so you can stay on top of your business telecommunications no matter where you're at. You can also use WiFi if the cellular service is weak.

You also don’t need to have an internet connection to forward your calls to single or multiple phone numbers, so you can move your office operations to wherever you need them. You can also turn your laptop or tablet into a web-based phone.

Scalability

Phone.com is fully scalable as your business and telecommunications needs grow. You can easily switch from the base package to the plus or pro if you need more minutes or messages each month, or would like to take advantage of more features.

If you get a Phone.com short-term contract it’s easy to make the switch at any time.

Ease of Setup and Management

It’s easy to get up and running with Phone.com. First you sign up for a service package, and then you pick a brand new number to use as your toll free number, unless you already have a number that you'd like to use for the service. Next you configure your system and then look at which phone hardware you’d like to purchase.

The system is meant to be easy to set up in a matter of minutes without the need for a professional installation.

On the company website you can find very easy-to-follow instructions about setup, and you can contact customers service for further assistance 24/7.

Equipment

Once you’ve setup your account you can easily use your traditional office phone, opt for a ring-ready IP phone, or set up your system to run with softphones and/or mobile phones.

The phones you can order through Phone.com range in price from $69.95 each to $284.95 each for desk phones to $899.95 for conference phones.

It really depends on how you’d like to run your system and your company needs.

Customer Service

Phone.com’s customer service is available around the clock, 365 days a year. The company runs a toll-free number as well as a support email where you can send an email to get a response from a customer service representative. There is also a live chat that you can use on the company website.

Phone.com also has an extensive knowledge base and a blog where you can get answers to what ails you.

International VoIP Calls

Phone.com offers unlimited minutes in the US and Canada, and unlimited extensions, but most international calls are not included at the same rates. That said, with the pay per minute plan, you can pay US local rates to call landlines in Canada, France, Germany, Israel, Italy, Puerto Rico, and the United Kingdom. However, Phone.com does not connect phone calls to Haiti, Nigeria, or satellite calls.

If you go with the unlimited plan, you will have unlimited minutes even with the base package, though the same costs and caveats apply for international calls.

Unified Communications/Multi-Channel

With Phone.com you can get most of your business communications under one roof. The service and its features can take care of your phone calls plus run HD video conferencing for up to 99 people. You can also incorporate voicemail to email, voicemail to text, and integrate all of it with Salesforce and Zoho.

Bottom Line

If you’re looking to get your company communications off the ground—and into the cloud—Phone.com is an easy and affordable option that you should take a look at. And while it doesn't have as many features as some competitors, you still get a long list of tools to help your business communicate better.

About Phone.com

For a little over a decade, Phone.com has provided customers with a self-service cloud communications platform geared for entrepreneurs and small companies. The company runs what it says is one of the most robust business-communications platforms on the planet. The service is affordable, easy to set up and use, and a solid way for companies to incorporate VoIP tools into their telecommunications.

Visit Site

Advertising Disclosure

This site is a free online resource that strives to offer helpful content and comparison features to its visitors. Please be advised that the operator of this site accepts advertising compensation from companies that appear on the site, and such compensation impacts the location and order in which the companies (and/or their products) are presented, and in some cases may also impact the rating that is assigned to them. To the extent that ratings appear on this site, such rating is determined by our subjective opinion and based on a methodology that aggregates our analysis of brand market share and reputation, each brand's conversion rates, compensation paid to us and general consumer interest. Company listings on this page DO NOT imply endorsement. Except as expressly set forth in our Terms of Use, all representations and warranties regarding the information presented on this page are disclaimed. The information, including pricing, which appears on this site is subject to change at any time.

GOT IT

Top 5 Business VoIP Providers