Vonage Business Review

Vonage Business VoIP - In a Nutshell

Vonage VoIP Business Solutions are a good option for small-, medium-, and enterprise-level businesses that need a scalable, easy to use VoIP platform with premium voice clarity and a wide array of solutions for specific business needs. A long-time industry leader in VoIP, Vonage also provides business integrations and unified communications features that stack up well against the competition.

Pros

  • Crystal clear voice quality
  • Unlimited team messaging service comes standard
  • Affordable international calling rates
  • 24/7 US-based customer support
  • Free 14-day trial

Cons

  • Some features that are standard elsewhere require upgrading
  • Call recording is only on advanced plan and 15 hours/month max

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Vonage Business Cloud for SMBs

For a small- or medium-sized business, any Vonage Business Cloud package will come with a standard set of features that will improve telecommunications capabilities without breaking the bank. These include: unlimited calling, bandwidth, and SMS messages, as well as 99.999% uptime and clear, premium voice quality which makes great use of Vonage’s massive telecommunications infrastructure. Every plan also comes with the Vonage team messaging feature, which means that even a small company with only a few VoIP lines can get all of its employees sharing files and communicating by group chat and voice or video calls.

Vonage Plans and Prices

Mobile

Premium

Advanced

  Includes:

  • Unlimited calls & SMS

  • Unlimited team messaging

  • Vonage App Center

 Includes Mobile Plan plus:

  • Unlimited video for up to 100

  • CRM integration

  • Multi-level auto attendant

 

 Includes Premium Plan plus:

  • Call recording: on-demand (15 hours) 

  • Visual voicemail

  • Call group
  • White glove set-up

$19.99/month

$29.99/month

$39.99/month

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* all prices listed are per phone line per month on the 1-4 lines plan. With each plan, as the number of phone lines increases the per line price decreases.

What’s included in each Vonage Business Cloud plan?

Mobile Plan

The entry-level mobile plan, starting at $19.99 per month per user, comes with a set number of features including unlimited calls and SMS, unlimited team messaging, and desktop and mobile apps. It should be enough for a small company that doesn’t need features like auto attendant or video-conferencing, which are more suited to larger businesses with more employees and a higher volume of calls.

Premium Plan

If you’re only using 1-4 lines, moving from the mobile to premium plan will cost you an additional $10 per line per month. This is pricier, but it means you can take advantage of additional features like auto attendant and video conferencing.

Advanced Plan

The advanced plan, starting at $39.99 per month per user, lets you take advantage of all of Vonage’s business software integrations such as Salesforce, Microsoft Dynamics, and G Suite. And if you are running an Ecommerce store, the Vonage Advanced plan offers an AI-based chat support bot to help customers get the information they need to make a purchase.

Vonage Advanced also has call groups, so you can forward calls to up to 28 separate extensions at the same time or in sequence. A valuable tool if you deal with a large volume of customer calls that you need to send to multiple associates simultaneously.

You will also get Vonage visual voicemail. Now, this isn’t a hologram that pops up and reads you a voicemail, rather, its a service that transcribes your voicemails into text and then emails them to you—a great way to keep documentation of voice communications that you can easily refer to, or search through, later on.

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Vonage - In Its Own Words

A query send out on the Vonage live chat on a weekday morning was answered within seconds by a company representative who seemed eager to talk about the product. The rep was helpful, informative, and was able to quickly and thoroughly answer each question.

When asked what sets the company apart from the competition, the rep said that no matter which plan you use, Vonage provides “+40 powerful features for you to have a reliable business communication set-up for your customers.” In response to a query about the quality of the phone calls, the rep said “Vonage Business was built with this in mind so reliability and quality is our number one goal! We provide true digital sound through IP phones that are designed for cloud-hosted VoIP.”

He added that all plans on mobile are month-to-month with no contract.

The representative described Vonage as a company that specializes in small business solutions with “features designed to benefit different industries.”

About Vonage - The Company

Headquartered in Holmdel Township, New Jersey, Vonage was founded in 2001 as a residential telecommunications provider but today is focused on using its cloud-based telecoms solutions to help businesses “collaborate more productively and engage their customers more effectively across messaging, chat, social media, video, and voice."

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In recent years, the company has won a number of industry awards, including:

  • TMCnet’s 2020 product of the year award,

  • The 2020 UC Today Best CPaaS Platform award, and

  • The Gold Stevie® Award For Web Redesign In American Business Awards®.

Bottom Line

Vonage products are designed for the needs of growing businesses from small to large. Starting at an introductory level it provides high-quality phone services, inexpensive international phone call rates, and 40 business-friendly features. Its month-by-month payment plans make it possible for customers to leap into the Vonage Business Cloud without feeling locked in. Vonage has earned its place as an leader in business communications—with a wealth of industry awards to show for it—and is a solid choice for most any business from small to large.   

To find out more about Vonage's products, or to ask questions from the US-based Vonage support team visit the Vonage website.

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